• Job Description

  Req#: R0111918

  The Company

  PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

  We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

  We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

  Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

  Job Description Summary:

  Joining the Merchant team as a Senior XD II in the Small Business segment means crafting impactful and seamless experiences for small businesses worldwide. Collaborating closely with a diverse cross-functional team, you'll wield your influence to shape decisions and deliver top-notch Merchant Platform experiences for small businesses worldwide.
  
  At PayPal, individuals in our Lead XD role are fundamental game-changers, guiding teams towards solutions that are rooted in deep customer understanding. This involves capitalizing on data and research, effectuating design ideologies, and shaping effective decisions throughout the product development journey. Starting with insightful inquiries and culminating in polished, user-focused deliverables, our Lead XDs combine their roles as proficient narrators, discerning listeners, avid tech advocates, and masters of their design craft to drive impactful solutions.

  Job Description:

  About Our Team

  At PayPal, design isn't just about creating visually appealing products — it's about shaping experiences that empower and delight our customers. We place the customer at the heart of everything we do, striving to enhance their financial well-being through innovative solutions. As leaders in financial technologies, we're driven by a shared mission to make a positive impact on people and businesses worldwide. Our collaborative approach brings together diverse talents , from designers and researchers to engineers and product leaders , to craft seamless and impactful experiences that resonate with millions of users across the globe.

  At the heart of the Merchant Platform team lies a commitment to empowering merchants with the tools they need to thrive in today's digital landscape. We believe that every interaction , from sign-in to checkout , should exemplify the power and seamlessness of a unified platform. Guided by our principles of delivering tailored experiences, earning trust through expertise , simplifying complexity, and fostering valuable connections, we continuously evolve our platform through simplification, unification, and experimentation. Whether merchants engage with us on their desktop, mobile device, or anywhere in between, we're dedicated to meeting them where they are and providing solutions that propel their businesses forward.

  What You Need to Know About the Role

  Joining the Merchant team as a Senior XD I I in the Small Business segment means crafting impactful and seamless experiences for small businesses worldwide. Collaborating closely with a diverse cross-functional team, you'll wield your influence to shape decisions and deliver top-notch Merchant Platform experiences for small businesses worldwide.

  At PayPal, individuals in our Lead XD role are fundamental game-changers , guiding teams towards solutions that are rooted in deep customer understanding. This involves capitalizing on data and research, effectuating design ideologies, and shaping effective decisions throughout the product development journey. Starting with insightful inquiries and culminating in polished, user-focused deliverables, our Lead XDs combine their roles as proficient narrators, discerning listeners, avid tech advocates, and masters of their design craft to drive impactful solutions.

  As a Lead XD at our organization, you will take on the crucial role of spearheading initiatives focused on prioritizing customer needs and addressing gaps in the customer journey. Serving as the primary liaison for our customers, your influence will be felt through shaping product direction based on thorough user research and data analysis. Your strong collaborative skills will be key to driving project execution and building strong partnerships across diverse teams. Your leadership will be evident in guiding merchant onboarding, product activation, and providing strategic insights aligned with merchant goals to deliver value to small businesses globally. Your ability to clearly articulate design decisions and drive organizational change will be essential in promoting user-centric design and implementing innovative technologies to enhance user experiences. In your role as a Lead XD , you will be instrumental in developing frameworks, defining overarching strategies, and simplifying the complexities of our systems to further enhance customer experiences.

  Your Day-to-Day

  • Emphasize a profound understanding of customer requirements by conducting robust market analysis, consumer surveys, and customer interviews to ensure the development of products that are well-aligned with user needs.

  • Develop innovative ideas and solutions from customer insights using data-driven hypotheses, working closely with the engineering team to translate these into actionable product strategies.

  • Nurture strong collaborative partnerships across various team functions, using effective communication and inclusivity as powerful tools to enhance teamwork and ensure everyone is heard.

  • Deploy robust management skills to cultivate a healthy and robust growth environment within the team, resulting in enhanced execution of tasks and goal achievement.

  • Be a proactive change agent, employ a curious and passionate attitude towards all tasks and inspire team members to adopt the same mindset which leads to a creative and innovative working culture.

  • Act as an advocate for the customer, taking ownership and accountability for project outcomes and translating customer feedback into product improvements that enhance customer satisfaction.

  • Elevate craft expertise by strategically influencing, leveraging , and contributing to design systems, style guides, patterns, and assets to create intuitive and high-quality experiences for developers. Develop frameworks for complex systems, ensuring enhancements cater to specific developer needs and streamline processes effectively.

  • Foster a deep understanding of tech specifications and requirements, working in close collaboration with engineering teams to ensure seamless translation of customer needs into feasible product enhancements.

  • Empower and motivate team members to champion change, fostering a future-focused mindset that readily embraces new ideas , technologies, and strategies to exceed customer expectations.

  What You Need to Bring

  • A Master's or Bachelor's degree backed by 5-1 2 years of experience in design, research, or associated fields d emonstrating creativity, leadership, and significant impact within each previous role .

  • An in-depth portfolio of designing varied experiences across products , platforms , and native apps d isplaying a keen emphasis on delivering impactful user experiences for consumer s and enterprise customers .

  • An expertise in intricate systems design , the crafting of frameworks , and the narrative chops to get them adopted.

  • Knowledge or specialist experience in the domain of financial services or related industries is highly recommended reflecting an understanding of sector-specific challenges, needs, as well as ability to seize opportunities.

  • Expertise and skill in design and prototyping applications like Figma, Miro, Asana, and similar platforms, using them productively to drive adopted design strategies.

  • Established track record of excellent project leadership , including guiding and mentoring design teams, fostering talent development, and empowering team members to deliver their best work.

  • Proven ability to navigate complex UX challenges, demonstrating a strategic mindset, critical thinking, sound judgment, and exceptional problem-solving skills.

  • Strong cross-functional collaboration experience, including partnering with product management, engineering, marketing, and other key stakeholders to align product and design strategies, enhance efficiencies, and deliver seamless user experiences.

  • Remarkable communication and presentation skills, influencing decision-making at all levels and effectively articulating the high-level strategic direction to stakeholders and teams.

  • Outstanding change management skills, demonstrating agility, resilience, and the ability to drive change initiatives, promote innovation, and foster a culture of continuous improvement.

  • Demonstrated curiosity and a passion for pushing boundaries, exceeding customer expectations, and driving meaningful impact, inspiring and motivating others to innovate and strive for excellence in their work.

  Additional Job Description:

  Subsidiary:

  PayPal

  Travel Percent:

  0

  -

  PayPal is committed to fair and equitable compensation practices.

  Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

  The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com .

  The U.S. national annual pay range for this role is

  $107300 to $259600

  For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

  Our Benefits:

  At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

  We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com .

  Who We Are:

  Click Here to learn more about our culture and community.

  Commitment to Diversity and Inclusion

  PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com .

  Belonging at PayPal:

  Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

  Any general requests for consideration of your skills, please Join our Talent Community .

  We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

  Notice to Applicants and Employees who reside within New York City. Click here to view the notice.

• About the company

  PayPal Holdings, Inc. is an American company operating an online payments system in majority of countries that supports online money transfers and serves as an electronic alternative to traditional paper methods like checks and money orders.

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