• Job Description

  Req#: REQ10313766

  About Four Seasons:

  Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
  
  At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

  About the location:

  Four Seasons Resort Bali at Jimbaran Bay is proud to provide our guests with the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Resort Bali at Jimbaran Bay is located on the southern tip of the island of Bali on the northeast slopes of the Bukit peninsula. Luxuriously appointed private villas are built into a gently terraced hillside named Bukit Permai, which means "beautiful hill".

  Key Functions

  People

  Active in identifying staff development needs at an individual & group level Builds and maintains confidence and credibility with employees, supervisory and managerial staff Acts as an objective third party in counseling, problem solving or conflict situations where learning issues are involved Provides senior management with accurate and objective feedback for solutions with respect to employee relations and learning needs Identifies breakdowns in systems and processes amongst or within departments Actively solicits feedback from management on which learning programs are needed and the optimal time to schedule such programs or initiatives Regularly coaches and develops Designated Trainers (DT) in their role and responsibilities Trains Managers and Planning Committee Members to facilitate training programs for their direct reports Partners with peers and superiors to determine performance gaps and learning needs Develops solid relationships with all new hires to act as a supporting role during their probationary period

  Product

  Facilitate the Four Seasons Embark Training Program (Introductory Training Program) for all new hires to standard Coordinate New Leadership Orientation (NLO) and support those managers through the process Conduct Designated Trainer Workshops (DTW) and needed follow-up skill programs Co-facilitate and/or coach others to facilitate Management Development Programs (MDP) and Toolkits Coordinate and adapt the GROW Program to local needs Rapidly create and develop blended learning programs that target management competencies. Participate in and support Hotel Committees (e.g. Safety Committee, Glitch Committee, HACCP, Health & Safety, and Lead With Care) Create and produce an annual Learning Needs Analysis (LNA) and Training Plan Prepare and Produce monthly and quarterly Training Calendars Ensure Standards Training Manuals are updated and formatted correctly in departments Drive and participate in Standards achievement through testing, training, campaigns, and initiatives Produce relevant e-Learning Knowledge (Linked in Learning) and Standards Testing Reports to determine trends and patterns Regularly benchmark the learning function with Corporate Learning Success Levels

  Profit

  Evaluate the effect of training programs and initiatives through measuring results and monitoring behavioral change Analyze service gaps in Glitch Reports, Guest Comment Cards, and Leading Quality Assurance (LQA) to improve service levels and close performance gaps Create and adhere to an annual budget for all training programs, initiatives, and learning resources

  Key Tasks

  Prepare and maintain training attendance records Adhere to the guidelines of the Management Development Program (MDP) Assist in coordinating and participate in employee relations events Coordinate and organize programs facilitated by internal and external trainers Market the learning function’s programs, initiatives, and e-Knowledge Learning Knowledge (Linked in Learning) Communicate the effects of the learning function through bulletin boards and Planning Committee meetings Attend scheduled Learning Manager conference Comply with all company policies on ethics The ability to ensure department training goals are set and achieved The ability to track department training hours monthly and annual for compliance and statistics

  Requirements:

  • A university degree or equivalent experiences required.
  • Minimum of three years experience working in a managerial capacity.

  • Experience in hotel operations
  • Excellent managing in diverse culture

  Learn more about Four Seasons Resort Bali at Jimbaran Bay on Social media:

  
  https://www.fourseasons.com/jimbaranbay

  Instagram: https://www.instagram.com/fsbali/

  Twitter: https://twitter.com/fsbali

  Facebook: https://www.facebook.com/FourSeasonsResortsBali

  The vacancy applies for Indonesian National only.

  Only short-listed applicants will be notified.

  What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort

  
  

• About the company

  Times change, but our dedication to perfecting the travel experience never will. Our highly personalised 24-hour service, combined with authentic, elegant surroundings of the highest quality, embodies a home away from home for those who know and appreciate the best.

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