• Job Description

  Req#: R-2023-34182
  Department:
  SWA University
  
  Our Company Promise
  
  We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
  
  Job Description:
  
  Learning Systems Analyst Spring 2024 Internship - Remote
  
  Within SWA University (SWA U), we set and execute the Leadership and Employee Development Strategy as a strategic partner within the Business and a learning resource for all Employees.
  
  SWA U's Objective
  
  • Elevate Learning - Create modern training experiences that increase Employee knowledge and speed to proficiency.
  • Develop Employees - Enable growth and career development for Employees and Leaders.
  • Engage Customers - Assess learning needs and provide solutions to achieve business goals.
  
  
  SWA U's Foundational Principles
  
  • Collaboration - Lead the planning and execution of training activities to support Companywide initiatives.
  • Consistency - Establish and maintain standards for curriculum design and development, delivery, measurement, and reporting.
  • Continuous Improvement - Share best practices across the organization to ensure best in class training, and enhance current methodologies based on industry leading practices.
  • Community - Focus on communication, shared expertise, and professional/career development.
  
  
  Team Overview
  
  • Provides support for the SumTotal Learning Management System. Partners with Customers, the technology support team, and the vendor to plan and prioritize work within the SumTotal Learning Management System.
  • Consults and recommends system functionality to support customer needs and improve the use of the application.
  • Coordinates and communicates new functionality and system upgrades, including determining system settings across the company.
  
  
  Duties and Responsibilities:
  
  The duties and responsibilities of the Learning Systems Analyst Intern may include but are not limited to:
  
  • Research and development on new system functionality to guide recommendations.
  • Release Management for triannual updates to Learning Management system.
  • Creating and updating documentation for both an internal and external audience.
  • System administration tasks within the Learning Management system.
  • Trouble Shooting and collecting data from a variety of resources.
  • Documenting, analyzing, and reporting required information and data.
  • Completing other ad hoc tasks as assigned by Leadership.
  • Travel opportunities may arise for projects and events but are not required.
  
  
  More details:
  
  Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. We entrust our Interns to make an impact on their Team in real-time projects, work toward Company initiatives, and achieve our Purpose of connecting People to what's important in their lives through friendly, reliable, and low-cost air travel, all while having fun and developing yourself as a future professional.
  
  As an Intern, you can expect to:
  
  
  • Join Southwest as a Spring 2024 Intern, with a 12-week internship lasting from January 30th through April 19th.
  • Work fully remotely, with opportunities to connect with your Team and other workgroups virtually and potential to travel to visit our Dallas, TX Headquarters.
  • Dedicate a minimum of 24 hours each week to your internship responsibilities and tasks, up to 40 hours a week. We recommend checking your spring schedule now to ensure availability.
  • Receive an hourly pay of $22 and receive a one-time, $500 stipend on your first paycheck.
  • Receive free, unlimited travel privileges for yourself.
  • Interns will receive any required equipment, such as a laptop, for the internship.
  
  
  There is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington, and Wyoming.
  
  Basic Qualifications
  
  • High School Diploma, GED, or equivalent education required.
  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • You must have a valid U.S. Social Security Number to complete the full hiring process.
  
  
  Education:
  
  • Progress towards degree, major, or minor in Human Resources, Learning & Development, Communications, Web Design, Computer Science, Project Management, or similar degree required.
  • Minimum Sophomore status. May not have undergraduate graduate date of December 2023 or prior, unless already enrolled in a full-time graduate degree program at the time of application.
  • Preferred: Junior status or above.
  • To be eligible you must be currently enrolled as a full-time student as defined by your university at the time of application.
  • Minimum 2.5 cumulative GPA at the time of your application.
  
  
  Experience:
  
  • Problem solving ability and strong written/verbal communication skills.
  • Basic Knowledge of Microsoft Office Suite (PowerPoint, Word, and Excel).
  • Preferred Intermediate level of Excel required.
  • Microsoft Teams experience preferred.
  • System administration experience preferred.
  • Strong interest in Training as a career preferred.
  
  
  Knowledge, Skills, Work Style & Abilities:
  
  • Ability to work independently and willingness to function as part of a Team.
  • Organizational and prioritization skills, attention to detail, and the ability to multi-task in a fast-paced environment with discretion and independent judgment.
  • Works well in a culture that is open, direct, respectful, courteous and compassionate.
  • Quick learner, self-motivated, and team oriented.
  
  
  Time Commitment and Pay:
  
  • Required: Part-Time 24-40hrs a week
  • Must maintain a consistent weekly schedule during normal business hours at a max of 8hrs per day and no fewer than 24hrs per week
  • Program Dates: January 30th - April 19th, 2024
  • $22 per hour + $500 one-time stipend paid on first paycheck.
  
  
  Please print/save the job description because it won't be available after you apply.
  
  To apply, you must submit your application and upload a resume for each role online
  
  at www.southwest.com/careers
  
  We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need accommodation at any point in the hiring process due to a disability, you may email the Accommodations Team or call 877-792-4792.
  
  Southwest Airlines is an Equal Opportunity Employer.
  
  Southwest Airlines is an Equal Opportunity Employer.
  Please print/save this job description because it won't be available after you apply.

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