• Job Description

  Req#: LEASI003341

  WPM is looking for a friendly and energetic individual, with sales and customer service experience to join our leasing team in Lancaster, PA. Our Leasing Specialists play a crucial role in turning our apartments into homes for our residents by addressing their wants and needs, planning resident events, and thinking outside the box to address issues and concerns. This position is great for those that have previous experience in customer service, sales and marketing. Your schedule will be split between a portfolio of properties.

  WPM Real Estate Management, one of the area’s largest property management companies and named a “Top Workplace” by The Baltimore Sun for eleven consecutive years! At WPM we encourage continuing education and certification opportunity; we offer competitive salaries and bonuses, and a Welcoming company culture that sets us apart from the others! Benefits include Health, Dental, Vision, 401K and a warm environment where our associates feel more like family.

  **Starting hourly rate $18.00-$20 (based on candidate qualifications and experience), plus commission and bonus opportunity! **

  In this role, your essential functions will include:

  • Tracking all phone and walk-in traffic by recording it into the system daily; prepare weekly traffic reports
  • Assist applicants with application process and gather the supporting documentation
  • Maintain marketing materials
  • Manage vacancies by maintaining vacancy report daily, performing all checklist items to prepare vacant unit for move-in
  • Promote resident retention through completion of tasks in Resident Retention Plan; Planning, assisting with, and participating in community events for the residents
  • Assist Management in establishing, promoting, and maintaining positive relations with the residents and with everyday operations of the property
  • Provide prospects, residents and vendors with assistance in scheduling building tours, maintenance, communicating building procedures and supplying general building information
  • Coordinate, Market and participate in resident outreach and Marketing events
  • Provide support to Property Managers by producing, modifying and /or distributing various forms, spreadsheets, manuals, information packages and etc.
  • Process correspondence with residents, contractors and other third parties for Property Management staff.
  • Maintain and update insurance certificate files for all residents
  • Assist in electronic/hard copy filing systems for all residents, invoices, purchase orders, vendors, and other files.
  • Contribute toward operational needs by helping to provide phone coverage, administrative support related to maintaining property management operations
  • Perform other duties as assigned

  Required Knowledge, Skills, and Abilities

  • Ability to present a positive professional image in appearance, demeanor, and dress
  • Ability to operate PC and learn new software
  • Ability to communicate effectively
  • Ability to work flexible hours as business needs dictate
  • Must possess a valid driver’s license and vehicle
  • Strong attention to detail
  • Commitment to excellence
  • Ability to successfully multitask in a fast-paced environment

  Education and Experience

  • High School Diploma or equivalent
  • Prior leasing and/or sales experience preferred

  Qualifications

  Education

  Required

  High School

  Behaviors

  Required

  Enthusiastic : Shows intense and eager enjoyment and interest

  Team Player : Works well as a member of a group

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Loyal : Shows firm and constant support to a cause

  Motivations

  Required

  Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

  Goal Completion : Inspired to perform well by the completion of tasks

  Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

  Preferred

  Self-Starter : Inspired to perform without outside help

  Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

  Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business

  Peer Recognition : Inspired to perform well by the praise of coworkers

• About the company

  WPM Real Estate Management is a full service, premier property management company with apartments and townhomes throughout the Baltimore/DC metro region.

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