• Job Description

  Req#: LICEN001268
  Job Type: Full Time
  Hours: Days 11-7 CST
  Salary: $21.00
  
  About AnswerNet
  AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.
  
  Summary of Position:
  Reporting to the VP of Technical Services, the Director of Software and Data will lead various agile, dynamic, and fast-paced development, programming, scripting and reporting teams. In this role, you will be responsible for managing multiple teams (and/or team managers) with varying skill sets, driving the support and deployment of customer and internally facing solutions, and ensuring alignment with our business objectives. The ideal candidate will have a strong background in software development, programming, data, reporting, BPO/Call Center Scripting, excellent leadership skills, and a proven track record of delivering successful projects in a fast-paced environment. Experience in the call center or BPO industry is highly desirable, and a strong sense of urgency is a must.
  
  Responsibilities:
  • Customer Engagement: Handle inbound calls, address customer inquiries, concerns, and provide comprehensive information about personal lines insurance policies in both English and Spanish.
  • Policy Management: Accurately process new applications, policy renewals, endorsements, and cancellations.
  • Quoting & Binding: Generate accurate quotes for new and existing policies and efficiently bind coverage for customers.
  • Issue Resolution: Deliver outstanding customer service by actively listening to concerns, resolving complaints, and finding effective solutions.
  • Data Integrity: Maintain meticulous records of all customer interactions and policy information within our systems.
  • Continuous Learning: Stay up-to-date with company policies, procedures, and relevant insurance regulations to ensure compliance and provide accurate information.
  
  Required Skills & Qualifications:
  • Florida 20-44 Property and Casualty Personal Lines Agent License is REQUIRED.
  • Bilingual Proficiency: Must be fluent in both English and Spanish, demonstrating strong verbal and written communication skills in both languages.
  • Exceptional Communication: Possesses strong verbal and written communication skills to effectively interact with customers over the phone and through various written correspondence.
  • Insurance Acumen: Demonstrate a solid understanding of personal lines insurance products and policies.
  • Customer-Centric Approach: Exhibit patience, empathy, and a genuine dedication to resolving customer issues and exceeding expectations.
  • Attention to Detail: Be highly detail-oriented and organized, ensuring accuracy in processing information and maintaining comprehensive records.
  • Technical Proficiency: Be proficient in using computer systems, including agency management software and other relevant tools for policy processing and communication.
  WAH Requirements:
  PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
  Hard-wired high-speed internet connection (Ethernet cable)
  USB-connected Headset
  Webcam
  A quiet, dedicated place to work free from distractions, including pets and children.
  
  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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