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Licensed Customer Service Representative
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Job Description
- Req#: JR100500
Employer Industry: Insurance and Home Services
Why consider this job opportunity:
- Salary up to $26.92 per hour
- Comprehensive benefits package including medical, dental, and vision coverage
- Opportunity for career advancement within a rapidly growing company
- Flexible paid vacation and company-paid holidays
- Remote work opportunity, allowing flexibility in your work environment
- Supportive and inclusive company culture that values diversity
What to Expect (Job Responsibilities):
- Answer incoming calls and respond to customer inquiries regarding policies and billing
- Research customer inquiries and provide timely responses to appropriate parties
- Manage a high volume of inbound and outbound calls while ensuring service levels are met
- Interface with team members and management regarding customer service issues
- Process requests within authority level and maintain accurate documentation
What is Required (Qualifications):
- One or more active licenses in Property & Casualty
- Minimum of 2 years of customer service experience in a call center environment
- Strong attention to detail and good decision-making skills
- High school diploma or general education degree (GED)
- Experience with homeowners' insurance preferred
How to Stand Out (Preferred Qualifications):
- 2+ years of experience in Property and Casualty Insurance
- Bilingual in Spanish
- Previous insurance agency or direct carrier experience
- Ability to adapt to change and maintain a positive attitude
- Self-motivated with a strong desire to succeed
#Insurance #CustomerService #RemoteWork #CareerOpportunity #DiversityAndInclusion
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