Employer Industry: Government Regulatory Agency

Why consider this job opportunity:
- Hourly pay range of $17.68 - $20.50
- Comprehensive benefits package including health and dental insurance, retirement plan, and paid time off
- Opportunity for career advancement within the Arizona State Board of Nursing
- Engaging work environment focused on public welfare and client service
- Chance to impact the nursing profession through licensing and certification processes

What to Expect (Job Responsibilities):
- Review and input application information into the agency database and issue deficiency notices as needed
- Assist clients with questions regarding licensure and certification requirements, testing, and fees
- Provide technical assistance based on research and interpretation of program rules and regulations
- Identify opportunities for process improvements to enhance the client experience
- Compile and generate reports related to customer service surveys

What is Required (Qualifications):
- Minimum 1-year experience in data entry, customer support, licensing, or related experience
- High school diploma or equivalent
- Strong oral, written, and interpersonal communication skills
- Proficient in using Google Suite and Workspace
- Ability to apply problem-solving techniques to resolve complex technical issues

How to Stand Out (Preferred Qualifications):
- Experience working in a regulatory or governmental environment
- Familiarity with the Nurse Practice Act and agency policies
- Skills in conflict resolution and negotiation
- Knowledge of customer service principles and practices
- Ability to conduct research and perform quality control reviews

#GovernmentJobs #NursingRegulation #CustomerService #CareerAdvancement #PublicService

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