CrossCountry Mortgage, LLC
Loan Support Administrator
This job is now closed
Job Description
- Req#: JR02018
Employer Industry: Mortgage Lending
Why consider this job opportunity:
- Hourly rate up to $20.00
- Competitive compensation plan with opportunities for salary growth
- Robust benefits package including medical, dental, and vision
- Company-provided short-term disability and wellness program
- Supportive and collaborative work environment with a focus on employee engagement
- Opportunity to work in a dynamic and fast-growing company recognized for its culture
What to Expect (Job Responsibilities):
- Answer inbound phone calls and log cases in the internal ticketing system
- Provide daily loan level support for employees via phone, email, and in-person inquiries
- Guide and troubleshoot loan origination systems for Loan Officers and other staff
- Assist in finding answers regarding loan eligibility and lending guidelines
- Track tasks and activities within the ticketing system while collaborating with team members
What is Required (Qualifications):
- Associate’s degree or equivalent combination of education/experience, preferred
- Minimum 2 years’ experience providing direct support and/or customer service
- 1-2 years’ experience in a production role (e.g., Loan Processor, Underwriter) in the mortgage industry
- Knowledge of mortgage loan origination activities and regulatory requirements
- Proficient in Microsoft Word, Excel, and Outlook
How to Stand Out (Preferred Qualifications):
- Experience using Encompass360 Banker’s Edition in a production role
- Familiarity with utilizing a ticketing system for support questions
- Excellent customer service and communication skills
#MortgageLending #CustomerSupport #CareerOpportunity #CompetitivePay #EmployeeEngagement
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.