• Job Description

  Req#: 2513050
  Who are we?
  
  Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Global Specialty Fulfillment (GSF) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!
  
  As a Reduced Time Locker+ Shift Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.
  
  
  
  
  Key job responsibilities
  Key Responsibilities:
  • Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
  • Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate
  • Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices
  • Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
  • Work with a manager to maintain the physical safety and quality standards of the site
  • Work in a fast changing and ambiguous environment
  • Perform additional duties, as assigned
  • Work flexible hours including nights, weekends, and holidays
  • Work 30-39 hours/week
  • Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
  
  We are open to hiring candidates to work out of one of the following locations:
  
  Darien, CT, USA- High school or equivalent diploma
  - Are 18 years of age or older
  - Experience in training others
  - Experience managing inventory in warehousing, retail or distribution setting
  - 1+ years of floor leader or other leadership, or 1+ years of Amazon experience
  - Must be able to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays
  - 1 year of experience working with computers and Microsoft Office (including outlook, Word, and Excel)
  - Must be able to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach- Experience in merchandising or planogram
  - 3+ years of retail or customer facing
  - 1+ year of customer-facing experience
  - 1+ year working in a like environment (manufacturing/distribution/warehousing/retail)
  - Experience with performance metrics and lean process improvement
  - Excellent written and verbal communication and interpersonal skills to coach, train and assist team members
  
  Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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