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Logistics Analyst (REMOTE/Occasional Field Work) - Connecticut Only
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Job Description
- Req#: 300001360687819
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Competitive benefits and compensation package
- Opportunity for career advancement and growth within the organization
- Engage in a critical role supporting multiple plans nationwide
- Work in a fast-paced environment that values data integrity and attention to detail
- Collaborate with leadership to develop effective workforce management strategies
- Contribute to continuous improvement initiatives in service delivery
What to Expect (Job Responsibilities):
- Develop and deploy workforce management strategies to meet business needs across multiple plans
- Analyze trends related to call handle time and call volume to enhance forecasts and workload planning
- Maintain headcount requirements and ensure compliance with staffing regulations
- Identify coverage gaps and propose solutions, including new shifts and hiring plans
- Provide production reporting and support system integrity for Workforce Management software
What is Required (Qualifications):
- Associate degree or equivalent combination of education and experience
- 3-5 years of relevant experience with Workforce Management methodologies in call center operations
- Expert understanding of service objectives and contact center analytics
- Ability to work well under pressure and multitask effectively
- Strong attention to detail and commitment to data integrity
How to Stand Out (Preferred Qualifications):
- Bachelor’s degree or equivalent combination of education and experience
- 5+ years of relevant experience with Workforce Management methodologies in call center operations
- Six Sigma Certification
- PMI Certification
- Business Analytics/Risk Management or Workforce Certification
#HealthcareServices #WorkforceManagement #CareerOpportunity #DataIntegrity #CallCenterAnalytics
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