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Logistics Analyst (REMOTE/Occasional Field Work) - Iowa Only
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Job Description
- Req#: 300001360687889
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Competitive compensation package with opportunities for financial bonuses
- Opportunity for career advancement and growth within the organization
- Engage in meaningful work that supports the healthcare needs of members and providers
- Collaborative and supportive work environment with a focus on team success
- Work with advanced Workforce Management tools and technologies
What to Expect (Job Responsibilities):
- Develop and implement workforce management strategies nationwide to meet business needs
- Analyze trends related to call handle time and call volume to improve forecasts and plans
- Maintain headcount and staffing requirements to ensure compliance with regulations
- Identify coverage gaps and propose solutions for shift realignments and hiring plans
- Provide performance reporting and support system integrity for Workforce Management software
What is Required (Qualifications):
- Associate degree or equivalent combination of education and experience
- Minimum of 3-5 years of relevant experience with Workforce Management methodologies
- Expert-level experience in call center operations, processes, and procedures
- Strong understanding of service objectives and contact center analytics
- Ability to maintain data integrity and attention to detail
How to Stand Out (Preferred Qualifications):
- Bachelor's degree or equivalent combination of education and experience
- 5+ years of relevant experience with Workforce Management methodologies
- Six Sigma Certification
- PMI Certification
- Workforce Certification
#HealthcareServices #WorkforceManagement #CallCenterOperations #CareerOpportunity #DataAnalytics
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