Humana
Louisiana Medicaid Inbound Contact Representative
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Job Description
- Req#: R-400551
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $49,400 per year
- Competitive benefits package including medical, dental, vision, and 401(k) retirement savings plan
- Opportunity for career advancement within the organization after the first 12 months
- Work remotely from the state of Louisiana with flexibility in scheduling
- Supportive and collaborative work environment focused on employee well-being
- Comprehensive training provided to ensure proficiency in the role
What to Expect (Job Responsibilities):
- Address customer inquiries, including complex benefit questions and issue resolution
- Document provider needs and interactions accurately across multiple systems
- Escalate unresolved customer grievances as necessary
- Make decisions based on departmental policies and guidelines
- Prioritize work tasks and manage time effectively under minimal supervision
What is Required (Qualifications):
- Must reside in the state of Louisiana
- Minimum 3 years of customer service experience
- Proven ability to provide exceptional customer service with attention to detail
- Experience managing multiple priorities and utilizing various computer applications
- Strong verbal communication skills and ability to listen to customer needs
How to Stand Out (Preferred Qualifications):
- Associate or bachelor's degree
- Previous experience in an inbound call center or related customer service role
- Experience in the healthcare industry
- Bilingual in English and Spanish, with proficiency in reading, writing, and speaking
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #CompetitiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Humana looks at every facet of your life and works with you to create a path to health that fits your unique needs
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