Liberty University
LUOA Enrollment Call Center Agent
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Job Description
- Req#: R0003796
Employer Industry: Online Education
Why consider this job opportunity:
- Salary of $17.50 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere with a reliable internet connection
- Supportive and collaborative work environment
- Chance to make a positive impact on student enrollment and retention
What to Expect (Job Responsibilities):
- Provide exceptional customer service to students and university employees primarily through phone and email communication
- Convert prospective students into enrolled students by managing inquiries and applications
- Handle a high volume of phone calls and emails, answering complex questions regarding admissions, academic policies, and curriculum
- Counsel applicants on admission requirements, placement test scores, and transcript evaluations
- Navigate student/parent issues to ensure accurate and timely resolutions, connecting families with appropriate resources
What is Required (Qualifications):
- Progress towards a college degree required
- Proficiency in Microsoft Office Suite is essential
- Strong communication skills, both verbal and written
- Ability to adapt to change, multitask, and work in a fast-paced environment
- Ability to work shifts scheduled within the hours of 8 AM - 9 PM Monday through Friday, 8:30 AM - 6 PM Saturday, and 12 PM - 6 PM Sunday
How to Stand Out (Preferred Qualifications):
- Background in sales or customer acquisition preferred
- Experience in advising or contact center settings is a plus
- Strong organizational and problem-solving skills
#OnlineEducation #CustomerService #RemoteWork #CareerOpportunity #StudentSupport
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