7-Eleven, Inc.
Maintenance Support Specialist
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Job Description
- Req#: 89823956672
Employer Industry: Retail Convenience Store
Why consider this job opportunity:
- Salary up to $100,000 annually
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Comprehensive benefits package available
- Engage in professional development classes as directed by leadership
- Flexible scheduling, including the possibility of working evenings, nights, weekends, and holidays
What to Expect (Job Responsibilities):
- Utilize ServiceNow to create, track, and research incidents and work orders
- Provide level 1 troubleshooting for equipment both on and off the network
- Proactively monitor networked equipment, including food, beverage, fuel, and HVAC systems
- Answer incoming phone calls from stores, technicians, and vendors, meeting department metrics
- Process rejected work orders in a timely fashion
What is Required (Qualifications):
- High School Diploma or GED
- Strong customer-focused mentality with the ability to resolve issues efficiently
- Excellent verbal and written communication skills
- Basic knowledge of computer functions and experience with Microsoft Office applications
- Willingness to work through communication barriers
How to Stand Out (Preferred Qualifications):
- Experience with ServiceNow
- Bilingual skills are a plus
- Previous experience in a facilities maintenance or technical support role
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