McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Manager, 3PL Collections Operations will lead a diverse team to manage Collections Operations for the Title customer portfolio, while still having a broad understanding of Non-Title 3PL. Negotiates and advises on collection of overdue bills and takes appropriate action to recover overdue payments.

This role will focus on 3PL Title Collections portfolio across CMM in the following areas:

• Improve and manage all accounts receivable aging, collections activities and priorities, and dispute resolutions.
• External client and internal stakeholder support for Title 3PL programs.
• Drive close partnership with Sales, Customer Care, Billing, Finance/Accounting to resolve issues and complex disputes.
• Communicates results and risks to internal stakeholders.
• Set clear vision and priorities for team – driving process improvement and systematic enhancements.

Key Responsibilities

Manage AR aging, collections activities and priorities, and dispute resolutions

• Drive collection on delinquent problem accounts, coordinating with internal business partners to resolve past due balances
• Develop strong customer relationships and negotiate with complex customers on payment issues
• Correspond with internal parties, primarily Sales on account resolution

External client and internal stakeholder support forTitle 3PL programs

• Leadership and guidance on process and deliverables to ensure strong financial services for OTC customers
• Develop and report SLA and Metrics for financial services provided
• Correspond with internal parties, primarily Sales and Program Managers on account resolution
• Lead 3PLTitle AR review calls

Leadership and Team Development

• Active participation on leadership team to understand and address challenges and opportunities
• Create strong development plans for collections and credit team
• Identify and deploy department training plans

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

Training / Experience

• Strong understanding of AR processes
• 7 years of relevant experience
• Ability to influence partners and stakeholders

Specialized Knowledge/Skills –

• Excellent written/verbal communications
• Ability to multi-task in fast-paced environment.
• Strong problem-solving skills in addition to detail focus
• Strong customer focus

Working Conditions:

Environment (Office, warehouse, etc.) –

• Traditional office environment.

Physical Requirements (Lifting, standing, etc.) –

• Large percent of time performing computer based work is required
• General office demands

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being . Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

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