Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

Amazon’s Supply Chain Managers play a central role in our global business. They keep our complex, international supply chains working seamlessly and efficiently. As a Supply Chain Manager (SCM), you will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Retail teams and everything in between. You’ll help us optimise our supply chains to make our customer experience even better and our business more energy and cost efficient.

Key job responsibilities
Role open for AM shift- required to work either Saturday or Sundays.

The ROC Operations Manager I works across the EU in a cross-functional environment with Carriers, Supply Chain, FCs and the Retail organizations to determine future demand for transportation resources, and translates the aforementioned into accurate capacity plans. S/he also maintains and reports up to date and accurate statistics, management reports and analysis. S/he also facilitates the flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impact customer experience and business continuity.
S/he is an expert in the transportation function (inbound and outbound), is able to independently define processes considering long term sustainability and repeatability. S/he handles escalations and takes ownership of projects/tasks beyond core responsibilities. S/he works as a frontline operations leader, owning the shift and providing support and guidance to a team of Transportation Specialists.

Key job responsibilities
Responsibilities include, but are not limited to:

• Delivers small to medium scale projects from initiation through delivery.
• Writes effective standard operation procedures based on business requirements.
• Determines corrective action for risks and obstacles with assistance from senior program managers.
• Participates in recruiting efforts.
• Active in the training and/or development of others.
• Executes vision and goals for the team or department.
• Uses professional concepts learned in school or through some other formal training to identify problems and initiate solutions.
• Operates with autonomy, some oversight and direction is required.
• Has discretion regarding matters within their area of responsibility.
• Work requires creativity and judgment.
• Responsibilities are non-routine in nature and vary from day to day.
• Manager sets overall objectives and resource availability; completed work is reviewed for compatibility with other work and/or effectiveness in meeting expected results.
• Managers are available for consultation and training, but encourage employee to operate autonomously.
• Will regularly identify, discuss and bring forward issues or ideas to more senior team members.
• Will serve as escalation point for transportation specialists
• Owns, tracks, or escalates issues to ensure that they are addressed, documented
• Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfilment Centers).
• Provide real-time customer experience by working in 24x7 operating environment.
• Promote a culture of safety and wellbeing
• Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture
• Analyse performance and suggest process improvements to optimise work and improve customer service
• Collaborate with other managers to standardise shift processes


A day in the life
You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.
Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers. You will work as a frontline operations leader, owning the shift and providing support and guidance to a team of Transportation Specialists.


About the team
European ROC (Relay Operations Center) is the central control center for Transportation Execution across the Amazon's European Transportation network, supporting both domestic and inter-country transportation movements for European geographies. The team is responsible for planning and scheduling the trucks/vehicles to be placed at each of our fulfillment centers across Europe, based on various factors such as forecast, historical trends, vehicles capacity and carrier capabilities. ROC plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time.• Bachelor’s degree (or working towards a bachelor’s degree)
• Advanced proficiency in written and verbal English and local language
• Relevant experience in performing data analysis
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
• Experience of communicating with a wide range of stakeholders, including your peers and leadership
• Experience in a logistical working environment or a customer-oriented role
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment


Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.