• Job Description

  Req#: 38515

  Job Description

  Position: Manager, Business Operations, THP@home

  Status: Permanent Full Time

  Department: Primary Care, Rehab, CCC, Palliative, Seniors’ Services

  Posted Date: Friday August 2, 2024 – Friday August 9th, 2024 at 11:59PM EDT

  Base Rate: $103,350 - $155,000 (salary band placement to commensurate with experience)

  A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto, and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.

  If you are passionate about your career, motivated to improve the health of the community, and committed to excellence, quality, and patient safety consider joining our Better Together team!

  Position Overview

  Reporting directly to the Program Director, Palliative, Seniors’ Services, Primary Care and Health System Integration, and with accountability to Program Chief and Medical Director, this position brings strong leadership and business management skills to teams working to build and sustain excellence at Trillium Health Partners. The Manager, Business Operation is an integral member of the Palliative, Seniors’ Services, Primary Care and Health System Integration Program’s leadership team.

  Working in collaboration with the Manager, Primary and Integrated Care, this position is responsible for the development and management of THP programs and services that deliver on our strategic direction of integrated health care. These innovative programs facilitate care across the continuum in partnership with other organizations and providers in the community. Programs presently include THP@home and bundled care and will be responsible for other integrated care initiatives as they are identified.

  The successful candidate has a demonstrated track record of engaging and motivating multi-disciplinary clinical and enabling teams to provide high quality business and services development and sustainment, rooted in improving patient and family centered care. They will have experience in building programs with external stakeholders against a shared vision.

  The preferred candidate has proven and effective leadership and business management skills including change management, project management, systems design and analytics, contract management, a commitment to high quality work, patient safety, and best possible outcomes, a strong customer service orientation and a strong work ethic grounded in integrity and values that are aligned with Trillium Health Partners.

  Job Description:

  • Work collaboratively with Program Leadership to facilitate and develop program vision, workforce development, deliverables and work plans.
  • Maintain a summary of best-practice evidence, and promote knowledge acquisition for team members
  • Achieving the highest quality of patient-centered care and exceptional experience that aligns with THP strategic goals of quality, access, and sustainability.
  • Work within the Integrated Care Office, an interdisciplinary, cross functional team, to support the organization’s strategic priority of developing Integrated Care Pathways and Systems to support care beyond the walls of the hospital.
  • Critical and strategic thinking to lead complex cultural change in a fast-aced environment and deliver sustainable effective and efficient results.
  • Supporting operational effectiveness within a diverse clinical team to maximize resource utilization.
  • Work collaboratively with Manager, Primary and Integrated Care to identify and advance change initiatives to promote excellence in service delivery, partnership development and operational effectiveness.
  • Supporting the various programs to meet reporting requirements, including working with Decision Support, Clinical Informatics and Business Intelligence to develop and sustain robust reporting and analytics infrastructure which both evaluates programming and anticipates community needs.
  • Facilitate Request for Proposal (RFP) processes, and contract writing with providers and vendors.
  • Lead and design partner invoicing processes, reporting and performance management.
  • Work with Finance team to monitor and evaluate the financial sustainability of programming and operations.
  • Monitor variances related volumes, utilization, etc. to identify and implement proactive process improvement opportunities.
  • Responsible for ongoing reporting requirements against program performance.
  • Responsible for administration of electronic interfaces with THP health record (i.e. including but not limited to CHRIS); as well as product launch and maintenance when required for operational innovation, business and/or reporting needs

  Leadership Responsibilities:

  • Review, analyze and apply data to support decision-making and continuously improve quality as well as innovative planning to achieve performance targets.
  • Lead process improvement initiatives within the team and organization to achieve long-term success.
  • Lead the development of new integrated care programs through co-design with clinical partners, patients and families, and community care providers; this development will include proposal development, budgeting, change management, partner engagement, etc.
  • Collaborate with Primary and Integrated Care clinical managers and physician leads to monitor and optimize operations.
  • Support governance structures for oversight of primary and integrated care initiatives.
  • Lead and manage direct reports as assigned in future.
  • Actively participates in committees, both internal and external, to promote collaboration and coordination of services with all stakeholders and partners.
  • Develop flexible, responsive system to meet changing demands.

  Qualifications:

  • Baccalaureate degree in Business, Health Focus, or other relevant training
  • Master’s degree in business administration, health administration or current registration in a Graduate program preferred.
  • PMP designation strongly preferred.
  • Minimum five years of progressive management/leadership experience in business or clinical operations. Experience with and knowledge of provincial health and community service systems an asset.
  • Lean certification or equivalent process improvement methodology is preferred.
  • Record of accomplishment in innovative and successful program development preferred.
  • Ability to navigate ambiguity in a complex and fast-paced environment.
  • Proven success in managing change and transforming workplace culture with the ability to establish positive relationships.
  • Proven ability to successfully manage multiple and competing priorities.
  • Effective team building and creative thinking skills.
  • Excellent organizational, communication, interpersonal, problem-solving, negotiation, conflict resolution and decision-making skills are essential to collaborate with highly skilled staff such as physicians, nurses and students and external partnerships.
  • Advanced working knowledge of computers and relevant software with solid knowledge and experience of working with large databases to extract reports and understand trends.
  • Excellent performance and attendance record required.

  Notes to applicants:

  If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.

  Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.

  In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

  Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.

  As a condition of employment, we require all staff to be fully vaccinated for COVID19, in addition to other vaccinations required by the Public Hospitals Act.

• About the company

  Trillium Health Partners is a hospital system which serves Mississauga, Ontario and western Toronto, Ontario in Canada.

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