Employer Industry: Energy Transformation Firm

Why consider this job opportunity:
- Competitive salaries based on qualifications
- Three weeks of paid vacation per year and paid holidays
- 401(k) plan with employee matching funds
- Discretionary bonus and comprehensive benefits package
- Opportunity for career advancement and growth within the organization
- Lead a dynamic team in a rapidly evolving sector focused on clean energy solutions

What to Expect (Job Responsibilities):
- Manage a team of 5-8 customer service and processing agents along with 2 coordinators
- Track and problem-solve overall program deliverables, schedules, and milestones for rebate fulfillment and customer service delivery
- Ensure processing queues meet 1-day processing and 95% service level expectations
- Serve as the client-facing point of contact for assigned programs, including strategy and resolution during major performance remediations
- Partner with various teams to enhance service offerings and support business development initiatives

What is Required (Qualifications):
- 4+ years of supervisory experience, including management of direct reports and team goals
- 3+ years of Project/Program Management experience
- 2+ years of experience implementing/planning technology solutions to achieve efficiency
- 2+ years of direct interface with clients in a business development, program implementation, or account management setting

How to Stand Out (Preferred Qualifications):
- Intermediate to Advanced Microsoft Excel skills (pivot tables, LookUps, Index/Match, Charts/Graphs)
- 2+ years of experience with call center technologies (IVR, call routing, call tracking, WFO)
- 2+ years of experience with processing/fulfillment technologies (Oracle, iEnergy, or equivalent)
- Proven experience establishing large-scale culture initiatives and performance measurements
- PMP Certification

#EnergyEfficiency #CustomerService #ProjectManagement #CareerGrowth #CleanEnergy

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