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Manager, Customer Service

LocationFond Du Lac/Wisconsin
Employment typeFull-Time

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  • Job Description

      Req#: MANAG004877
      Employer Industry: Cheese Manufacturing

      Why Consider this Job Opportunity:
      - Competitive salary
      - Opportunity for career advancement and growth within the organization
      - Hybrid work offering
      - State-of-the-art corporate building
      - Unique benefits such as free onsite clinics and fitness center

      What to Expect (Job Responsibilities):
      - Lead the customer service department to provide quality service and support
      - Act as a change agent to promote best-in-class customer service practices
      - Interact and respond to customer needs, requirements, and issues
      - Drive efficiency and continuous improvement across the customer service team
      - Manage a team of customer service professionals

      What is Required (Qualifications):
      - 4-year Bachelor's degree in Business Administration, Customer Service Management, or Communication
      - Minimum 8 years of experience in manufacturing Customer Service
      - Minimum 5 years managing a Customer Service team
      - Certifications in Customer Service Management and Customer Care preferred
      - Strong understanding of EDI transactions and Customer Satisfaction metrics

      How to Stand Out (Preferred Qualifications):
      - Experience with age-sensitive products
      - Experience in work process reengineering

      #CheeseManufacturing #CustomerService #CareerGrowth #HybridWork #UniqueBenefits

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