Thomson Reuters
Manager, Customer Success Manager
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Job Description
- Req#: JREQ195332
Employer Industry: Legal Technology
Why consider this job opportunity:
- Salary up to $271,700
- Flexibility with work-from-anywhere options for up to 8 weeks per year
- Comprehensive benefits package including health, dental, vision, and retirement plans
- Career development programs focused on continuous learning and skill enhancement
- Opportunity to make a positive impact on community through paid volunteer days and pro-bono projects
- Award-winning culture promoting inclusion, work-life balance, and employee wellbeing
What to Expect (Job Responsibilities):
- Coach and develop a team of Customer Success Managers (CSMs) in customer relationship management and strategic account planning
- Drive team performance by setting and monitoring performance metrics aligned with customer adoption, retention, and growth
- Oversee customer engagement strategies and ensure execution of customer success plans
- Collaborate with Sales, Product, and Enablement teams to equip CSMs with necessary tools and resources
- Act as an escalation point for customer issues, working cross-functionally to resolve challenges
What is Required (Qualifications):
- Minimum of 7+ years in customer success, account management, or a related role, with at least 2 years managing customer-facing teams
- Bachelor's degree in business, technology, or related field
- Strong leadership skills with a proven ability to inspire and coach a high-performing team
- Deep understanding of customer needs with a focus on delivering measurable outcomes
- Excellent interpersonal and communication skills with the ability to influence stakeholders
How to Stand Out (Preferred Qualifications):
- Experience in SaaS or legal tech industries
- Law degree or substantial experience working with law firms, attorneys, or legal professionals
- Proven problem-solving expertise in handling escalations and resolving complex customer issues
#LegalTech #CustomerSuccess #TeamLeadership #CareerGrowth #WorkLifeBalanceAbout the company
Thomson Reuters Corporation (/ˈrɔɪtərz/) is a Canadian multinational media conglomerate.
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