• Job Description

  Req#: JREQ195332
  Employer Industry: Legal Technology
  
  Why consider this job opportunity:
  - Salary range of $146,300 - $271,700, inclusive of base pay and target sales incentive
  - Flexibility to work from anywhere for up to 8 weeks per year
  - Comprehensive benefits package including flexible vacation, mental health days, and retirement savings
  - Opportunities for career development and growth through a culture of continuous learning
  - Award-winning reputation for inclusion, belonging, and a customer-centric culture
  - Chance to make a real-world impact in the legal industry and contribute to social initiatives
  
  What to Expect (Job Responsibilities):
  - Coach and develop a team of Customer Success Managers (CSMs) in customer relationship management and strategic account planning
  - Drive team performance by setting and monitoring key performance metrics aligned with customer and business outcomes
  - Oversee customer engagement strategies and ensure effective execution of customer success plans
  - Collaborate with Sales, Product, and Enablement teams to provide necessary tools and resources for CSMs
  - Act as an escalation point for customer issues, resolving challenges and advocating for customer needs
  
  What is Required (Qualifications):
  - Minimum of 7 years of experience in customer success, account management, or a related role, with at least 2 years of managing customer-facing teams
  - Proven leadership skills with the ability to inspire and coach high-performing teams
  - Strong customer-centric mindset with a focus on delivering measurable outcomes
  - Excellent communication and collaboration skills to influence stakeholders
  - Bachelor's degree in business, technology, or a related field
  
  How to Stand Out (Preferred Qualifications):
  - Experience in SaaS or legal tech industries
  - Law degree or substantial experience working with law firms, attorneys, or legal professionals
  - Problem-solving expertise in handling escalations and resolving customer issues
  
  #LegalTech #CustomerSuccess #Leadership #CareerGrowth #WorkLifeBalance
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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