• Job Description

  Req#: JR252058
  Employer Industry: Education and Professional Advancement
  
  Why consider this job opportunity:
  - Salary up to $78,647
  - Remote work provides a flexible work/life balance
  - Comprehensive Retirement Package with 8-10% annual company contribution based on tenure
  - Tuition assistance and substantial discounts for employees and their close family members through the Gift of Knowledge Program
  - Generous Paid Time Off, including holidays, vacation, personal, sick paid time-off, plus volunteer and diversity days
  - Supportive and rewarding work environment focused on employee growth and development
  
  What to Expect (Job Responsibilities):
  - Determine contact center operational strategies through needs assessments, performance reviews, and capacity planning
  - Prepare reports and analyze contact center data to enhance processes and maximize customer satisfaction
  - Handle call escalations and act as a resource for staff
  - Maintain and improve contact center operations by monitoring employee performance and resolving issues
  - Develop agent engagement and retention strategies to foster a performance culture
  
  What is Required (Qualifications):
  - Bachelor's Degree
  - Minimum of 3 years of experience in a related field
  - Strong analytical skills to assess contact center performance and data
  - Proven ability to lead and motivate teams in a dynamic environment
  - Excellent communication and interpersonal skills
  
  How to Stand Out (Preferred Qualifications):
  - Experience in contact center management or customer support leadership
  - Familiarity with continuous improvement methodologies
  - Proven track record of developing and implementing successful operational strategies
  - Knowledge of emerging trends in contact center operations management
  - Ability to build and maintain effective relationships with stakeholders
  
  #Education #CustomerSupport #RemoteWork #CareerAdvancement #DiversityAndInclusion
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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