Purpose & Overall Relevance for the Organization:

To manage the HR Operations function for Retail and Backoffice in UAE, ensuring HR services are delivered as per the HR delivery model. Responsible for maintaining and improving the employee experience while ensuring operational efficiency and compliance.

Key Responsibilities:

Payroll/Rewards/Benefits

• Ensure monthly payroll completion on time with accuracy for all UAE based employees
• Ensure successful execution of rewards activities such as pay review, STI, LTI etc.
• Lead the insurance renewal process in collaboration with local rewards and HR business partners
• Ensure smooth benefits execution

Government Relations

• Ensure compliance with all work permit related requirements through the government relations team
• Ensure compliance with all government requirements such as pension schemes, reporting, data maintenance etc.
• Collaborate with Legal and external sources to proactively monitor updates from government bodies, and adjust internal processes as needed.

HR Operations

• Ensure maintenance of HR data within corporate systems & processes i.e. SAP / SAC / Payroll / Budgeting etc.
• Lead people data reporting for country, collaborate with stakeholders for key reports
• Ensure policies and procedures are created, maintained and reviewed across HR operations
• Recommend & lead projects related to HR operations and HR service delivery in country
• Act as POC and expert for all HR systems
• Lead audits, report findings and create action plans for key HR activities / data i.e. SAP / Payroll etc.
• Ensure relocations are handled as per company guidelines & upholding excellent service
• Leading the HR operations team, ensuring effective service is delivered as per HR model. Coaching and developing to continuously improve capability and ensuring professional/personal development .

Knowledge, Skills and Abilities:

• Excellent communication skills including impactful presentation skills, influencing, negotiating and change management.

• Analytical and able to explain data/analysis clearly
• Excellent MS Office proficiency (Word, Outlook, Excel, PowerPoint).
• Fluency in English. Local language advantage.
• Ability to analyse processes/ways of working and recommend improvements
• Knowledge of HR systems in HR data, payroll, government portals
• Knowledge of the UAE visa/work permit requirements and processes/systems
• Knowledge of UAE Labor Law & government initiatives such as pensions, Emiratisation, insurance etc.
• Ability to drive high levels of service quality with a focus on employee experience
• Expertise in HR systems such as SAP, SuccessFactors, Service Now

Requisite Education and Experience/Minimum Qualifications:

• University degree (ideally with HR focus) or equivalent relevant experience.
• Minimum of 5 years’ experience in HR operations capacity (Shared Service/Payroll/etc)
• Experience leading a team across HR operations
• Proven experience with working with HR Processes, including but not limited to, process mapping, process re-engineering, application of service level agreements, and definition of appropriate controls