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Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Manager- IT Transitions

In this role, you will manage the IT infrastructure aspect of Genpact Transition projects. Full responsibility of project scope, budget, deadlines, and quality. Communication with internal and external stakeholders and running projects in line with Genpact IT transition methodology.

Responsibilities
• Manage transition projects from IT perspective
o Revise and Implement agreed IT Configuration Document (Telecom, Voice, EUC etc.)
o Incident Tracking, Dashboards, Performance base lining
o Drive project related procurement
o Manage IT related Risks
o Assure compliance to Genpact and client IT security standards
o Organize and support UAT, identify gaps and apply fix or agree on mitigation plan
o Agree and implement IT part of BCP document
o Perform relevant communication on a project status and IT Deliverables
o Conduct guidance call with Transition team prior to TG4 VOC rollout
o Create IT Support Model
o Summarize Key Learning's from projects and follow documentation requirements
o Follow Genpact transition methodology
o Sign-off IT acceptance criteria
o IT Project handover to IT Operations (IT Operations Manual)
• Support role in all incidents / escalation resolution
o Enforce incident / escalation related follow-ups and communicate to stakeholders
o Monitor systems availability and performance in reactive mode
o Organize troubleshooting of incidents
• Takes part in/ Driving cross center, cross region and or global projects and initiatives as needed and communicated by the manager
• Any other task received from the direct manager within the area of expertise
• Effective communication with all (internal and external) stakeholders
• Proactive approach in improving current solutions, processes, and procedures
• Support change management process by initiating required changes and monitoring progress of delivery
• Support of IT Solution and Bidding teams (if applicable)
• Assure personal supervision during critical periods of a project (work related travelling)

Qualifications we seek in you!
Minimum Qualifications
• University degree (Bachelor+) Technical, Economy, English with IT experience (Computer Science will be an asset)
• Initiative and energy with ability to work and act independently.
• Proactive Communication and writing skills
• General IT technical knowledge
• Organized personality with attention to details, able to work simultaneously on different tasks
• Good interpersonal and people/ team skills
• Demonstrated problem solving skills
• Strong oral and written communication skills - ability to interact at all organizational levels.
Preferred Qualifications
• IT service management experience
• Relevant years of project management experience (project management training / certificate will be an advantage)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.