Boston Medical Center
Manager of Call Center Referral Scheduling
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Job Description
- Req#: 46256
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $89,500
- Generous total compensation package including medical, dental, vision, and pharmacy benefits
- Discretionary annual bonuses and merit increases
- Opportunities for career advancement and professional development
- Supportive work environment with a focus on employee well-being
- Role plays a crucial part in enhancing patient access and satisfaction
What to Expect (Job Responsibilities):
- Lead and manage the referral scheduling process across centralized work queues
- Ensure timely maintenance of referral queues and monitor unfilled appointment slots
- Supervise and support a team of Patient Service Representatives in scheduling appointments
- Collaborate with management to implement process improvements for scheduling efficiency
- Track key performance indicators (KPIs) and generate reports for leadership
What is Required (Qualifications):
- Bachelor’s degree or equivalent combination of education, training, and experience
- Minimum of three years of call center experience
- Knowledge of Ring Central CXone or other contact center telephony platforms
- Excellent oral and written communication skills
- Ability to prioritize and manage multiple projects simultaneously
How to Stand Out (Preferred Qualifications):
- Three or more years of healthcare experience
- Two or more years of call center supervisory experience
- Strong problem-solving skills and critical thinking abilities
- Outstanding interpersonal relationship building skills
- Experience with computerized healthcare information systems
#HealthcareServices #CallCenterManagement #CareerOpportunity #CompetitivePay #EmployeeWellbeing
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Boston Medical Center is a non-profit 514-bed academic medical center in Boston, Massachusetts.
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