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Manager of Call Center Technology
This job is now closed
Job Description
- Req#: 6157101
Employer Industry: Financial Services
Why consider this job opportunity:
- Competitive health, dental, and vision benefits with considerable employer contributions
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program to support your financial future
- Merit advancement opportunities and career development & training
- Collaborative work environment that fosters community and connection
- Chance to make a significant impact helping clients achieve financial freedom
What to Expect (Job Responsibilities):
- Manage the rollout and integration of the Five9 Call Center with CRM (Salesforce)
- Develop objectives for daily call center operations and conduct resource planning
- Analyze call center KPI statistics to assess performance and identify areas for improvement
- Oversee budgeting and tracking expenses for call center operations
- Hire, coach, and train staff to maintain high service standards and improve procedures
What is Required (Qualifications):
- Proven experience as a call center manager or in a similar role
- Required experience in customer service
- Strong knowledge of performance evaluation and customer service metrics
- Proficient in MS Office and call center equipment/software programs
- Excellent organizational, leadership, and communication skills
How to Stand Out (Preferred Qualifications):
- Advanced programming experience with Five9 Call Center
- Experience with Salesforce.com
- Certified Call Center Manager (e.g. CCCM) or equivalent qualification
- PMP Certification
- Experience in software system implementation with customer support
#FinancialServices #CallCenterManagement #CareerOpportunity #EmployeeBenefits #TeamCulture
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