• Job Description

  Req#: 7911

  CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to ensure everyone has what's needed to live and thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.

  Manager - Operations II

  Job Summary: The Manager - Operations, is responsible for leading a team of Fleet Managers who support a Dedicated customer. As the leader of this team, you will work to ensure the satisfaction and retention of drivers to create efficient and profitable utilization while delivering a high level of customer service.

  Essential Duties and Responsibilities:

  • Direct leadership and management of a staff of Fleet (Operation) team members.
  • Provide daily direction and coaching to Fleet Managers to continue to improve driver retention and customer satisfaction.
  • Drive change through data and implementing processes to improve the customer experience.
  • Develop relationships with drivers to improve performance and encourage retention.
  • Act as the driver advocate toward internal departments to answer driver questions, and resolve driver concerns.
  • Use creative problem-solving and conflict-management techniques to communicate directly with customers and drivers.
  • Monitoring key performance indicators: expenses/Financial success; utilization and on-time service; analyzing results, ensuring attainment of objectives, and taking corrective action as necessary.

  Minimum Qualification Requirements:

  • 2+ years of leadership experience. Ideally within the transportation industry, but not required for the right experience.
  • A high school diploma or GED is required and a degree in a related field is strongly preferred.
  • Strong verbal and written communication skills required.
  • Previous experience managing a team is preferred.
  • Must be able to multi-task in a fast-paced environment and handle escalated situations quickly and in the best interest of the company.

  Compensation: The salary range for this position is $79,195- $126,737. *A final offer amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range. For roles that are commission or bonus-eligible, your recruiter can share more details regarding the specifics of these positions.

  Our team enjoys the following Perks:

  • • Parental Leave
    • Paid Time off- Starting on Day 1
    • Birthday PTO
    • Paid Volunteer Day
    • Dress for your Day Dress Code
    • Paid Holidays

  CRST offers a comprehensive benefits package including:

  • • Major Health, Dental & Vision Insurance
    • Accident Insurance
    • Critical Illness Insurance
    • Pet Insurance
    • Legal Assistance Plan
    • 401 (K) with Employer Match
    • Company Paid Life Insurance

  The CRST core values: Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors and Communities.

  EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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• About the company

  CRST, The Transportation Solution, Inc. is one of the nation’s largest privately held transportation companies. Powered by the expertise of our Solutions centers, we provide a broad array of transportation and logistics solutions.

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