Manager, Quality Systems Global Learning

3 days ago Be among the first 25 applicants

Be a hero for our rare disease patients

At Ultragenyx, we believe in taking impactful action to meet the needs of patients and our team. Our vision is to lead the future of rare disease medicine by challenging the status quo and creating a new model that benefits more patients and caregivers through innovative, accessible treatments. We achieve this by following scientific advancements, employing rapid development strategies, and fostering collaboration to reach patients effectively.

Why Join Us?

Be a hero for our rare disease patients

Our commitment extends to our employees, emphasizing a supportive, inclusive environment of learning and growth. We aim to be a workplace where employees are proud to work and can thrive both professionally and personally. If you seek meaningful impact, career growth, and personal development, join us.

Position Summary:

ultra focused – Work together to fearlessly uncover new possibilities

The Manager, Quality Systems Global Learning, supports operational efficiency for training processes at Ultragenyx. This role requires strategic thinking, excellent communication, and relationship-building with stakeholders and subject matter experts.

Work Model:

Flex - Typically 2-3 days onsite weekly, depending on business needs, with specific days set by the location.

Responsibilities:

Learning Management System (LMS) User Management and Support

• Create, update, and deactivate user accounts.
• Monitor and resolve access issues promptly.
• Provide technical support to end-users, instructors, and course designers.
• Coordinate with content authors and training leads to deploy training.

Process Management, Troubleshooting and Improvement

• Work with LMS IT System Owner and vendor to resolve issues.
• Build relationships with key stakeholders.
• Identify and recommend workflow improvements.
• Provide reporting and analytics on user activity and compliance.
• Participate in CAPA processes for deviations and regulatory findings.

Documentation

• Maintain SOPs and user guides for LMS.
• Support inspection readiness activities.
• Develop best practices and Job Aids for LMS community.
• Assist content owners during review processes.

Requirements:

• Bachelor's degree or equivalent experience.
• At least 6 years in training organizations with LMS admin responsibilities, including 2 years in a GxP environment.
• Excellent communication skills, both written and verbal.
• Ability to multitask in a fast-paced setting.
• Flexible, solution-oriented, detail-focused.
• Proficient with Word, PowerPoint, Excel; experience with ServiceNow and Veeva is a plus.

The annual salary range for this full-time role is $137,300—$169,600 USD, based on location and experience. It includes bonuses and equity incentives. Benefits include vacation, holidays, volunteer days, stock plans, wellbeing benefits, tuition sponsorship, and professional development, varying by region.

Ultragenyx is an equal opportunity employer and provides accommodations for applicants with disabilities or other protected statuses. For accommodations, contact ...@ultragenyx.com.

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