• Job Description

  Req#: 11386

  Overview

  “Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow.

  As the Manager, Residential Sales, you will oversee a team of door-to-door Residential Account Executives focused on acquiring new customers throughout our footprint. You will guide hiring, training, and performance coaching, while driving improvements in neighborhood penetration, customer retention, and satisfaction. Your leadership will shape how C Spire is perceived across our fiber-served communities.

  Responsibilities

  What You Will Do

  In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

  • Mentor, develop, coach, train, and motivate Residential Account Executives to exceed team goals.
  • Effectively communicate job and team expectations, and then ensure defined goals and standards are exceeded.
  • Develop performance metrics for sales teams and monitor results.
  • Provide positive leadership to embrace change, new products or services, and new directions of the company.
  • Manage all relevant processes and systems; monitoring for compliance with existing policies to ensure maximum customer satisfaction.
  • Provide consultative sales leadership to sales reps and team members to elevate C Spire brand and sales results.
  • Meet or exceed customer satisfaction standards, as measured in part by customer satisfaction surveys.
  • Regularly participate in ride-alongs and monitor progress of new and tenured team members.
  • Interacts with all levels—from executives to installers—while engaged in problem solving and situations that require conflict resolution.
  • Perform additional duties as assigned.

  This position is an exceptional introduction to regional sales leadership, as there is plenty of room to grow and learn from outstanding individuals in the field. From sales manager, you will have a perfect springboard into all areas of C Spire and develop robust career skills.

  Qualifications

  What You Will Bring

  As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our residential sales team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

  In addition to that, we require:

  • At least four years of proven success in outside sales, routinely exceeding sales quotas and performance metrics.
  • Proficient in the use of a CRM system, as well as Microsoft Outlook, Word, Excel, Access, and PowerPoint.
  • Excellent written, oral, and interpersonal communication skills, and evidence of effective leadership abilities.
  • Frequent travel in and around our footprint is required.

  We will give special consideration to candidates who have:

  • A college degree
  • Proven experience in telecommunications / wireless services preferred.
  • Previous leadership, supervisor, or manager experience preferred.

  • Door-to-door sales experience is a plus.

  What You Will Gain

  A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

  • Competitive Compensation Package
  • Blue Cross Blue Shield Health Insurance
  • Employee Stock Ownership Program
  • Tuition Assistance Programs
  • Complimentary Wireless Service & Device*
  • 401k Match
  • Teladoc Telemedicine
  • WellBeacon Wellness Program
  • Paid Talent Referral Opportunities
  • Tailored learning paths for every position

  Physical Requirements and Working Conditions

  Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen, as well as a telephone. Must be able to work a flexible schedule shared by other department members including some evenings and weekends.

  *Complimentary wireless service and device available to team members in our wireless footprint.

• About the company

  New wireless phones and devices powered by our LTE network. Managed IT and secure cloud solutions for business. Connectivity at home with fiber internet and HDTV packages.

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