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Manager, Sales Operations (CPQ)
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Job Description
- Req#: R202563954
Employer Industry: Automotive Technology Solutions
Why consider this job opportunity:
- Salary up to $150,100
- Opportunity for career advancement and growth within the organization
- Flexible work options with remote work available for candidates in specified regions
- Comprehensive healthcare benefits with multiple options for individuals and families
- Generous 401(k) retirement plans with company match
- A supportive work environment that values work-life balance and offers professional development opportunities
What to Expect (Job Responsibilities):
- Lead and serve as the escalation point for the CPQ Support team, focusing on the Sales and Performance Management teams
- Maintain and track ticket intake systems, identifying trends and driving improvements to enhance user experience
- Develop and communicate team-specific KPIs and SLAs, ensuring accountability and exceptional support processes
- Partner with leadership to address critical support issues and proactively communicate tool-related outages and resolutions
- Collaborate with Tier 1 and Tier 3 teams to ensure effective knowledge transfer and training on CPQ and quoting tools
What is Required (Qualifications):
- Bachelor's degree in a related discipline and 6 years of experience in sales/business operations, or equivalent experience
- 1+ year of management or leadership experience
- 4+ years of experience with Configure/Price/Quote (CPQ) software or relevant systems
- Proven experience in a support capacity within a high-functioning sales and/or operations environment
- Strong analytical and presentation skills, with proficiency in Microsoft Office applications
How to Stand Out (Preferred Qualifications):
- Experience with lead-to-cash processes and platforms
- Familiarity with Salesforce.com, CPQ, and PowerBI
- Ability to influence and drive change across functional groups in a matrixed organization
- Demonstrated creativity and innovation in improving operations
- Experience in project management methodologies
#AutomotiveTechnology #SalesOperations #CareerOpportunity #RemoteWork #ProfessionalDevelopment
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