Ramp
Manager, Scaled Customer Success Strategy & Operations
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Job Description
- Req#: afe866c3-3725-4416-9e5f-530ed89b295d
Employer Industry: Financial Technology
Why consider this job opportunity:
- Competitive salary with benefits including 100% medical, dental, and vision insurance coverage
- Opportunity for career advancement and growth within a high-performing team
- Flexible PTO policy to promote work-life balance
- Supportive work-from-home stipend to enhance your home office setup
- Comprehensive wellness and parental leave benefits
- Chance to make a significant impact on customer success and satisfaction
What to Expect (Job Responsibilities):
- Own and evolve Ramp’s self-service onboarding and activation strategy in partnership with leadership
- Use data to diagnose activation bottlenecks, build dashboards, and drive data-backed recommendations
- Lead customer education programs at scale, including onboarding trainings and lifecycle communications
- Continuously improve systems and team efficiency through automation and applied AI initiatives
- Manage, coach, and develop a team of Scaled Customer Success Managers to achieve performance targets
What is Required (Qualifications):
- 4+ years of experience in consulting, customer success operations, or strategy within high-growth B2B SaaS
- 2+ years of people management experience leading customer success or operations teams
- Proven success in building or optimizing scalable programs and processes
- Strong analytical skills with the ability to derive insights from data
- Skilled at cross-functional leadership and influencing senior stakeholders
How to Stand Out (Preferred Qualifications):
- Customer-facing or quota-carrying experience with a track record of exceeding goals
- Experience in building education content, webinars, or scaled training programs
#FinancialTechnology #CustomerSuccess #CareerOpportunity #RemoteWork #TeamLeadershipAbout the company
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