• Job Description

  Req#: 3548

  As a Manager Software Engineering, the individual is entrusted with the strategic oversight of multiple software engineering team leaders and their teams. This role demands a visionary approach to align the teams’ efforts with the overarching goals of the R&D department. The Manager is responsible for nurturing an environment that promotes innovation, efficiency, and quality. They are tasked with optimizing team performance through effective resource management, advocating for best practices in software development, and ensuring that the engineering output not only meets but exceeds customer engagement standards.

  Qualifications

  Industry Specific

  • Proven commercial experience working within software engineering along with team lead experience.
  • Experience of working with unified communications (e.g. Cisco UCM, Zoom, MS Teams) and Trading Floor platforms (e.g. BT Trading, IPC Unigy, Speakerbus).

  Environment

  • Able to work effectively within a fast-paced, changing, revenue focused environment.
  • Ability to work within a geographically distributed development team spread between multiple time zones and cultures.

  Product/Technical

  • Experience of voice recording platforms is advantageous.
  • Working experience of Cloud development.
  • Working experience of CoPilot to increase software development effectiveness and efficiency.
  • Working knowledge of Cloud tools such as Kubernetes, and CI/CD tools such as Harness and/or Jenkins.
  • Working knowledge of Monitoring Tools such as Datadog and/or OpsGenie.

  Professional

  • Able to work independently under general direction towards predetermined longer-term goals and guide your team through that.
  • Evidence of suitably complex requirements which have been designed by yourself.
  • Able to troubleshoot and identify root cause of issues while liaising with engineering teams, support and end customers.
  • Ability to work as part of a matrixed team, building supportive and collaborative relationships with colleagues in order to meet Verint’s objectives.
  • Experience of software development within a team.
  • Understanding of software development life cycle methodologies.
  • Experience of Agile Scrum development processes.
  • Previous Team Leadership/Managerial role.
  • Passionate about customer success.

  Personal

  • Excellent written and verbal communication skills in English
  • Excellent analytical and problem-solving skills
  • Ability to follow process but to remain flexible in achieving project objectives.
  • Engages quickly, remains highly engaged regardless of frustrations and obstacles.
  • Motivated, eager to learn and demonstrate values, able to learn independently, research via multiple sources and finds information as needed.
  • Patient and shows empathy for stakeholders who take longer to understand, happy to re-explain as required.
  • Responds rather than reacts.
  • Demonstrable examples of good work ethic.
  • Able to pass a background check subject to local laws and legislation.

  Qualifications

  • A BSc in Computer Science or Software Engineering or equivalent work experience

  Responsibilities

  Core Tasks

  • Management responsibility for Verint Financial Compliance (VFC) Recording solution, both on premise and Cloud.
  • Provide strategic direction for multiple software engineering teams.
  • Ensure close alignment in development and delivery activities between VFC-Recorder and sister organisation VFC- Communications Analytics (AI)
  • Ensure operational processes are efficient and aligned with organizational goals.
  • Oversee budget allocation and financial planning for software development activities.
  • Lead the recruitment and retention of top software engineering talent.
  • Coordinate with other departments to ensure software solutions meet cross-functional needs.
  • Develop and maintain a technology roadmap that supports long-term business objectives.

  Management & Leadership

  • Articulate and implement a clear vision for the software engineering department.
  • Evaluate and manage the performance of team leads and their respective teams.
  • Lead organizational change initiatives to improve software development practices.
  • Promote a culture of excellence, innovation, and continuous learning within the department.
  • Establish and enforce a governance framework for software development.

  Documentation/Governance

  • Establish and enforce a governance framework for software development.
  • Define and promote best practices in software engineering and documentation.
  • Ensure teams are prepared for internal and external audits by maintaining proper documentation.

  Stakeholder Management

  • Align software engineering activities with stakeholder expectations and business strategy.
  • Cultivate respect within the technical community through exemplary leadership and expertise.
  • Ensure stakeholders grasp feature architecture at the appropriate level of detail, facilitating alignment with project objectives.
  • Maintain transparent communication channels with stakeholders, effectively communicating any alterations to previously agreed solutions and understanding potential evolutionary paths.
  • Foster productive partnerships with assigned collaborators, both within the product house and the broader Verint support organization.

  Planning

  • Ensure a clear understanding of how the team's work aligns with the overall product roadmap.
  • Facilitate comprehension of scope prioritization, including defect resolution, across the team.
  • Advocate for addressing technical debt as part of the release process to maintain product health and sustainability.
  • Plan for team capacity to meet project demands and strategic initiatives.

• About the company

  Verint Systems is a Melville, New York-based analytics company which was founded in 2002.

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