• Job Description

  Req#: 24008810

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let’s lead the way together.

  How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

  The Credit & Fraud Risk (CFR) organization is responsible for enabling profitable growth by optimizing risk return trade-offs in our consumer, commercial, and merchant businesses, while delivering a superior customer experience.

  Within CFR the Consumer Marketing and Enterprise Personalization Decision Science team is responsible for targeting models and personalization decision science across customer and prospect acquisition. The team’s work is at the heart of a diverse range of marketing functions ranging from card and non-card acquisition, loyalty, engagement, retention to customer personalization through critical enterprise capabilities.

  We are looking for a Manager, Strategy & Business Planning to support the VP, Consumer & Merchant Marketing and Enterprise Personalization Decision Science team within the Credit and Fraud Risk organization. The successful candidate will be an integral member of the leadership team.

  How will you make an impact in this role?

  • Working with the functional leaders to align organizational priorities, drive cross-functional strategic initiatives, and ensure delivery against goals
  • Developing communications and presentation materials for executive-level audiences
  • Planning line-of-business reviews, staff meetings, employee town halls
  • Partnering with CEG to implement talent management programs – recruitment, training and development, employee recognition, compensation, and retention
  • Interacting effectively with employees at all levels in the organization to strengthen team culture, continuously improve the work environment, and identify and resolve issues
  • Directing department-wide administrative functions, including operating expense management

  Minimum Qualifications

  • Strong analytical acumen, problem solving, project management skills with demonstrated proficiency in managing multiple projects simultaneously
  • Exceptional communication skills – clear, logical, and structured
  • Business maturity and demonstrated ability to influence at all levels
  • Confidence to operate under ambiguity, sound judgment, adaptable interpersonal skills, and strong situational leadership.
  • Superior organization skills and scrupulous attention to detail
  • Adaptable interpersonal skills, high energy, and a proven team-first mentality
  • Intellectual curiosity and learning agility needed to explore and evaluate new ideas
  • Impeccable integrity required for handling confidential information

  Preferred Qualifications

  • Experience with credit & fraud risk
  • Advanced degree in statistics, econometrics, operations research, mathematics, computer programming, data science, engineering, or other transferable quantitative disciplines
  • Experience with Data Visualization Tools such as Tableau, and PowerBI

  Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

  The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  For a full list of Team Amex benefits, visit our Colleague Benefits Site .

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

  US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

  If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

  Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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