Employer Industry: Customer Experience Solutions

Why consider this job opportunity:
- Competitive pay up to $80,000
- Opportunity for career advancement and growth within the organization
- Healthcare benefits provided
- Chance to work with a dynamic and diverse team
- Opportunity to contribute to the improvement of customer experience
- Remote work option available

What to Expect (Job Responsibilities):
- Supervise and develop direct reports through coaching sessions, training class observations, and corrective actions
- Track and report training effectiveness through agent life cycle performance
- Ensure compliance with client training requirements
- Analyze data-driven findings and provide feedback and recommendations
- Lead learning solutions to drive success and effectiveness of training

What is Required (Qualifications):
- Bachelor’s degree in Training, Social Sciences, Organizational Behavior, or related field
- 1-2 years of experience leading training organizations
- Excellent communication and presentation skills
- Understanding of Adult Learning Theories
- Ability to lead teams and manage performance

How to Stand Out (Preferred Qualifications):
- Experience with Learning Management Systems (LMS) and authoring tools
- Ability to travel as needed

#CustomerExperience #TrainingManager #CareerGrowth #RemoteWork #ResultsCX

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