• Job Description

  Req#: R33706

  Discover. A brighter future.

  With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

  Come build your future, while being the reason millions of people find a brighter financial future with Discover.

  Job Description:

  What You’ll Do

  Create and execute a Discover Home Loans (DHL) quality assurance strategy, including unifying all testing practices across the organization.

  Quality Assurance Strategy

  • Drive product (DHL origination platform and interfaces) quality as measured by improvement in number of issues, incidents and eProbs.
  • Define best practices and seek continuous improvement in work by quality assurance teams, with an objective to root out product issues through testing and risk mitigation.
  • Act as a subject matter expert on quality assurance process and support DHL teams with testing strategy and best practices.
  • Take ownership of optimizing testing infrastructure, including testing automation and 3rd party vendor tools e.g. DMS and Docutech.

  Process and communication management.

  • Establish a dependable communication process, including reporting on release progress to leadership.
  • Align DHL on a quality strategy, including vision, improvement levers, plan for execution/roadmap, infrastructure needs, expected cost/investment, etc.
  • Define and maintain quality metrics, including trend analysis of impact from new, recuring, and dormant issues/incidents/eProbs.
  • Act as a key participant in DHL issue management process, identifying risks and contributing mitigation strategies.
  • Host problem solving sessions and advocating for quality e.g. no repeat issues/eProbs.

  Other

  • Develop and coach personnel to understand and perform the Quality Assurance tasks and processes. Manages team workload, participates in agile team events to assist with assessing system impacts and business implication of issues, driving appropriate testing planning and execution.
  • Helps ensure deliverables are completed according to agile milestones.
  • Supports team members in actively managing and escalating risk.
  • Drives continuous improvement of the process to create efficiencies.

  How You’ll Do It

  • Manages workload and administrative activities of the team. Reports project and process status updates. Raises concerns to management.
  • Ensures consistency of Quality Assurance processes. Manages test documentation, execution, and approvals within defined timeline. Ensures test compliance with standards, security, compliance requirements, and procedures.
  • Contributes to the development of the test automation strategies and supports the development of the team and testing process improvements.

  Qualifications You’ll Need

  The Basics

  • Bachelor’s in Business, Project Management, Information Technology
  • 6+ years of User testing, Project Management, or related experience
  • In lieu of a degree: 8+ years User testing, Project Management, or related experience

  Preferred Qualifications

  • 2+ years of people management experience

  Application Deadline:

  The application window for this position is anticipated to close on Feb-26-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

  Compensation:

  The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

  Benefits:

  We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave

  • Paid Time Off

  • 401(k) Plan

  • Medical, Dental, Vision, & Health Savings Account

  • STD, Life, LTD and AD&D

  • Recognition Program

  • Education Assistance

  • Commuter Benefits

  • Family Support Programs

  • Employee Stock Purchase Plan

  Learn more at MyDiscoverBenefits.com .

  What are you waiting for? Apply today!

  All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

  Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

• About the company

  Discover is a credit card brand issued primarily in the United States.

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