• Job Description

  Req#: JR234998

  Find your calling at Mercy!

  Leads administration of the Mercy-wide workers’ compensation program and processes. Focuses on the structure and function of internal business aspects, developing strategies, processes, metrics, education and communications efforts. Provides direction and support to Mercy’s regional co-worker health managers. Perform duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards

  Position Details:

  Manager, Workers’ Compensation – Hybrid

  Schedule: Hybrid (must reside in a Mercy Service area)

  Position Overview
  The Manager of Workers’ Compensation leads the administration of Mercy’s system-wide workers’ compensation program. This role focuses on strategy, compliance, and operational excellence—developing processes, metrics, education, and communication efforts to ensure a best-in-class program. You will provide leadership and guidance to regional Co-worker Health Managers while driving initiatives that align with Mercy’s mission, values, and service standards.

  Key Responsibilities

  • Develop and implement ministry-wide strategies for workers’ compensation.
  • Oversee medical adjuster decisions, including claim establishment and compensability determinations.
  • Provide guidance on educational presentations delivered by workers’ compensation coordinators.
  • Ensure timely reporting and accurate completion of self-insurance applications and renewals.
  • Maintain compliance with all state reporting requirements through process improvements.
  • Review claims regularly, focusing on litigation, second injuries, lost time, and high-risk cases. Approve settlements up to $75,000.
  • Manage high-profile claims with significant exposure for Mercy.
  • Monitor workers’ compensation payments and ensure timely processing through established systems.
  • Conduct routine claims reviews with coordinators, adjusters, and specialists.
  • Participate in projects related to operational system changes, acquisitions, and divestitures impacting workers’ compensation.
  • Perform other duties as assigned.

  Minimum Qualifications

  • Education: Bachelor’s degree in business, healthcare management, or related field. (In lieu of degree, 9 years of relevant experience will be considered.)
  • Experience: 5 years of workers’ compensation experience required.
  • Skills:
    • Strong critical thinking and ability to manage multiple priorities.
    • Excellent verbal, written, and interpersonal communication skills.
    • Service-oriented mindset with collaborative approach.
    • Proficiency in Microsoft Office (Excel expertise preferred).
    • Ability to maintain confidentiality and work independently or in teams.
    • Proven ability to lead change effectively.

  Preferred Qualifications

  • 2 years of experience leading a team.

  Why Mercy?

  From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

  Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

• About the company

  Mercy, named one of the top five large U.S. health systems for four consecutive years by IBM Watson Health, serves millions annually. Mercy is one of the nation’s most highly integrated, multi-state health care systems, including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, more than 4,000 Mercy Clinic physicians and advanced practitioners and 40,000-plus co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, and Mercy Virtual commercially serve providers and patients from coast to coast.

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