Job Description

As a member of the e-Commerce team, you are responsible for collecting items on customer orders with accuracy and speed. You are responsible for the customer experience when customers receive their items, whether it’s shipped to their home or picked up in store.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as an e-Commerce Team Member at the Exchange?

• Deliver extraordinary customer experience by engaging customers and prioritizing customer needs over tasks
• Pick items for customer orders
• Properly prepare and pack customer orders for shipment using the correct materials in a timely manner
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge

• Previous warehouse/e-Commerce experience preferred
• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills

Job Grade

4

Career Area

Logistics

Supervisor

No

Job Qualifications

Completion of high school or the equivalent. Creditable job-related experience may be substituted for the education requirement on a 9-months for 9-months basis. Six months of progressively responsible general experience.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

E-COMMERCE POSITION LOCATED IN SHIP FROM STORE IN THE MAIN EXCHANGE STOCKROOM. APPLICANTS MUST BE AVAILABLE TO WORK BETWEEN THE HOURS OF 6:00AM AND 2:30PM TUESDAY-SATURDAY. HOURS ARE SUBJECT TO CHANGE WITH NOTICE.

Salary Minimum

$19.38

Salary Maximum

$22.61

Major Duties

Order selection: Print pick tickets daily and retrieves merchandise from the sales floor and/or stockroom areas for customer orders. The work will include moving merchandise from location to location by hand, dolly, pallet jack, or similar manual equipment.
Packing: Prints packing slips and uses cost effective packaging to prevent product damage. The work will include verification the accuracy of order items prior to leaving the receiving area through a control point to ensure merchandise movement is accurate.
Shipping: Prints and affixes shipping labels. The work will include placing packed customer orders in the designated pickup location to ensure daily shipment in a timely manner.
Updates the status of customer orders in appropriate system(s).
Orders and replenishes packing and shipping supplies as needed to maintain adequate stock.
May assist in the training and development of other associates on the online fulfillment process.
Complies with established safety, security, and fire prevention procedures and directives. Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.
Performs other duties as assigned.

Job Type

Hourly

Number of Positions Remaining

1

20-Jan-2025