• Job Description

  Req#: R-2025-39412

  At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

  As a Medical Information Specialist, you will be responsible for day-to-day case management of unsolicited medical inquiries from eye care professionals and consumers, including intake, follow-up, documentation, development and provision of responses involving Alcon device products. You will support North America, while based in Spain (remote). In this role, a typical day will include:

  • Provide accurate and timely responses to medical and scientific inquiries from healthcare
    professionals, patients, and internal stakeholders.

  • Utilize approved resources and databases to ensure information is current and compliant with
    regulatory standards.

  • Ensures customer satisfaction while maintaining an understanding of information/data required to be
    collected for technical and medical inquiries to confirm compliance.

  • Create and update reference documents, FAQs, and other medical information materials.

  • Ensures all materials are reviewed and approved according to company policies and regulatory
    requirements.

  • Collaborate with cross-functional teams, including R&D, regulatory affairs, and marketing, to provide
    medical insights and support product development initiatives.

  • Deliver Medical Information support at professional congresses, as necessary

  • Identify and report adverse events and product complaints in accordance with regulatory requirements
    and company policies.

  • Collaborate with pharmacovigilance and quality assurance teams to ensure proper documentation and
    follow-up

  • Stay updated on industry trends, regulatory changes, and best practices in medical information.

  • Holds a working knowledge of Alcon products for assigned franchise/therapeutic area(s) and
    corresponding labeling (Product Inserts, DFUs, User manuals, etc.), ocular anatomy, common

  WHAT YOU’LL BRING TO ALCON:

  • Medical/clinical experience (MD, OD, PharmD, RN, Ophthalmic surgical nurse, licensed optician, pharmaceutical experience preferred. Prior experience in pharmaceutical or medical device Medical Information preferred.

  • Bachelor’s degree in science, Pharmaceutical or equivalent years of education/experience required.

  • Multilingual person: fluent English and French ( Spanish is a plus)

  • Minimum: 2-4 years’ experience in Medical Device & Pharmaceutical industry with customer interaction.

  • Excellent verbal and written communication skills, including technical and/or response writing. Experience in medical information, PC skills and associated MS Windows/Office programs.

  • Working hours: from 3 PM to Midnight

  HOW YOU CAN THRIVE AT ALCON:

  • Competitive salary

  • Comprehensive benefits package

  • Training and continuous development; Be part of a high performing leader in ophthalmology company with a lot of opportunities to further develop your professional career.

  • International exposure

  • Open, friendly and collaborative culture

  • Remote position based from Spain

  Alcon Careers

  See your impact at alcon.com/careers

  ATTENTION: Current Alcon Employee/Contingent Worker

  If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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• About the company

  Our mission is to provide innovative vision products that enhance quality of life by helping people see better. From vision research to eye health, learn more at Alcon.com.

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