• Job Description

  Req#: C9361-24-1044?language=en&page=957&sort=publicationDateDesc

  Job summary

  We are recruiting for a Medical PA- Oral Surgery who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

  The Medical PA will be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other members of their team/s.

  The post holder will be required to work independently using their own initiative and must apply a high degree of confidentiality to all aspects of their work. To undertake these duties without direct supervision, working within broad procedural guidelines.

  Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

  Main duties of the job

  To provide the first point of reference for the Consultant/s and their team/s.

  To date stamp and prioritise all incoming correspondence, locating patient notes to respond and then deal with promptly bringing urgent correspondence to the Consultant/s attention at the earliest possible time.

  Tracking notes to relevant area/s and Consultant/s on Lorenzo as appropriate.

  To deal efficiently with all patient enquiries by phone, letter or personal appearance, exercising initiative and tact with regard to action necessary.

  Ensure that all messages are relayed as quickly as possible to the consultant/s and their medical team/s. The Consultant/s or their medical team/s must make judgement regarding the critical nature of any case and results must not be given to patients or relatives without the Consultant's agreement. To deal with patients and relatives, exercising common sense and good judgement to analyse complex or antagonistic situations.

  To support the Consultant/s and their team/s in ensuring all appropriate typing work is efficiently outsourced and returned, then subsequently dispatched following signature. This could include all letters, reports, summaries, results, insurance claims, GP and Consultant letters and any other work generated by the Consultant/s and their team/s.

  Retrieve patient records and coordinate all correspondence relevant to outsourcing. Audio typing and/or shorthand typing may also be required for any work deemed not suitable for outsourcing.

  About us

  At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

  We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

  We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

  We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

  We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

  Date posted

  11 October 2024

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £26,530 to £29,114 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  361-6466652

  Job locations

  Lister Hospital

  Corey Mill lane

  Stevenage

  SG1 4AB

  
  

  Job description

  Job responsibilities

  Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.

  Job description

  Job responsibilities

  Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.

  Person Specification

  Previous Experience

  Essential

  • Demonstrable secretarial and administrative experience.
  • Managing appointments and diaries
  • Handling telephone enquiries

  Desirable

  • NHS experience Patient administration experience
  • Recent medical secretary experience

  Skills

  Essential

  • Excellent communication and presentation skills
  • Excellent verbal/written and interpersonal skills
  • Ability to work independently and as part of a team
  • Excellent typing, keyboard and audiotyping skills
  • Methodical and able to prioritise own workload
  • Ability to adapt to change
  • Ability to work well under pressure
  • Confidentiality and sensitivity of approach

  Desirable

  • Comprehensive understanding of patient needs

  Qualifications

  Essential

  • Educated to minimum GCSE level or equivalent RSA III Pitman or equivalent secretarial qualification In absence of AMSPAR, equivalent experience

  Desirable

  • Evidence of continuing development AMSPAR Medical Secretary Diploma Shorthand

  Person Specification

  Previous Experience

  Essential

  • Demonstrable secretarial and administrative experience.
  • Managing appointments and diaries
  • Handling telephone enquiries

  Desirable

  • NHS experience Patient administration experience
  • Recent medical secretary experience

  Skills

  Essential

  • Excellent communication and presentation skills
  • Excellent verbal/written and interpersonal skills
  • Ability to work independently and as part of a team
  • Excellent typing, keyboard and audiotyping skills
  • Methodical and able to prioritise own workload
  • Ability to adapt to change
  • Ability to work well under pressure
  • Confidentiality and sensitivity of approach

  Desirable

  • Comprehensive understanding of patient needs

  Qualifications

  Essential

  • Educated to minimum GCSE level or equivalent RSA III Pitman or equivalent secretarial qualification In absence of AMSPAR, equivalent experience

  Desirable

  • Evidence of continuing development AMSPAR Medical Secretary Diploma Shorthand

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  East and North Herts NHS Trust

  Address

  Lister Hospital

  Corey Mill lane

  Stevenage

  SG1 4AB

  
  

  Employer's website

  https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  East and North Herts NHS Trust

  Address

  Lister Hospital

  Corey Mill lane

  Stevenage

  SG1 4AB

  
  

  Employer's website

  https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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