NHS
Medical Receptionist
This job is now closed
Job Description
- Req#: A0871-24-0000?language=en&page=1375&sort=publicationDateDesc
- Experience of dealing with the public or patients
- Experience of working with computer packages
- Experience of EMIS clinical system
- Experience of working in a GP practice or other primary care environment.
- Experience of working in a public reception environment
- Experience of telephone switchboard operation
- Experience of EMIS clinical system
- Experience of working in a GP practice or other primary care environment.
- Experience of working in a public reception environment
- Experience of telephone switchboard operation
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
- Leadership and management
- Excellent communication skills
- Ability to work without direct supervision and determine own workload priorities
- A good standard of general education, including:
- English and Maths at GCSE level or equivalent.
- A demonstrable commitment to professional development
- European Computer Driving Licence (ECDL)
- Flexibility of working hours/ able to work at the desired times and HMG locations
- Experience of Primary Care
- Experience of dealing with the public or patients
- Experience of working with computer packages
- Experience of EMIS clinical system
- Experience of working in a GP practice or other primary care environment.
- Experience of working in a public reception environment
- Experience of telephone switchboard operation
- Experience of EMIS clinical system
- Experience of working in a GP practice or other primary care environment.
- Experience of working in a public reception environment
- Experience of telephone switchboard operation
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
- Leadership and management
- Excellent communication skills
- Ability to work without direct supervision and determine own workload priorities
- A good standard of general education, including:
- English and Maths at GCSE level or equivalent.
- A demonstrable commitment to professional development
- European Computer Driving Licence (ECDL)
- Flexibility of working hours/ able to work at the desired times and HMG locations
- Experience of Primary Care
Job summary
We are currently recruiting Medical Receptionists -staff for phones and staff that can cover a mixture of both front desk and phones. Applicants are welcome for Part time roles in our dedicated Reception team, based at our sites.
You will be signposting patients to the correct service to deliver their care, by greeting patients at the reception desk, handling telephone calls in the call centre and receiving calls on the desk, making appointments, and answering general enquiries in a courteous, efficient and effective way within key performance indicators. Care navigate to the appropriate service, and contact patients using text, telephone and letter.
You will also provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, via the telephone, text and letter.
Positions are a combination of early and late shifts between 8am to 6.30pm.
Main duties of the job
As part of the reception team, after a period of training, you are expected to have a range of core skills and work within HMG service delivery KPIs.
General:
To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols.
To keep up to date with changes within the practice to process.
Telephone:
Care Navigation of patient enquiries to the appropriate clinician/organisation.
Making appointments by telephone, handling requests for home visits and taking messages.
Online forms:
Care Navigation of online forms received from patients to the appropriate clinician/organisation
Contacting patients via telephone, text or letter as appropriate
Care Navigation
Being able to appropriately sign post patients to the most appropriate clinician or service by the use of a defined template.
Ability to use predefined care navigation template to ask patients questions about their need for an appointment and recording accurately into the template.
Reception duties to meet practice needs in agreement with Reception Supervisor:
Receiving patients and booking appointments at the Reception Counter.
Monitoring the waiting room and guiding patients to rooms.
Inform patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
About us
Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 5 sites with our primary site being a newly purpose built surgery located in Hereford.
We are a people centered organisation, caring for a population of approximately 49,000 patients and employing approximately 180 permanent staff in addition to trainees. We place great value on our staff and offer the NHS Pension Scheme in addition to Employee Assistance Program and on-site Occupational Health Services and support.
Our mission is provide highly quality and compassionate primary care.
Date posted
09 January 2024
Pay scheme
Other
Salary
£20,519.54 to £21,763.17 a year £10.49 per hour, rising to £11.13 after a probation period.
Contract
Permanent
Working pattern
Part-time
Reference number
A0871-24-0000
Job locations
Station Medical Centre
Station Approach
Hereford
HR1 1BB
Job descriptionJob description
Job responsibilities
Please see the attached Job Description and Person Specification for further information regarding this role. If you have any further questions or wish to arrange an informal discussion regarding this role, please don't hesitate to get in touch.
Job responsibilities
Please see the attached Job Description and Person Specification for further information regarding this role. If you have any further questions or wish to arrange an informal discussion regarding this role, please don't hesitate to get in touch.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualities/ Attributes
Essential
Desirable
Knowledge/Skills
Essential
Qualifications
Essential
Desirable
Other
Essential
Desirable
Experience
Essential
Desirable
Qualities/ Attributes
Essential
Desirable
Knowledge/Skills
Essential
Qualifications
Essential
Desirable
Other
Essential
Desirable
Employer details
Employer name
Hereford Medical Group
Address
Station Medical Centre
Station Approach
Hereford
HR1 1BB
Employer's website
https://www.herefordmedicalgroup.co.uk/ (Opens in a new tab)
Employer details
Employer name
Hereford Medical Group
Address
Station Medical Centre
Station Approach
Hereford
HR1 1BB
Employer's website
https://www.herefordmedicalgroup.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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