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Job Description
- Req#: A3928-25-0000?language=en&page=879&sort=publicationDateDesc
- No essential experience
- Experience of working in a GP practice or healthcare setting or in another customer facing service role is advantageous
- No essential qualifications
- Qualification to NVQ Level 2/3 in Customer Services or Health Care or related discipline
- An empathy with and understanding of the challenges facing our community
- The patience to respond to requests from patients who do not have English as a first language
- Basic IT Skills
- Ability to learn quickly
- Ability to work as part of a team
- Flexible approach to working
- No essential experience
- Experience of working in a GP practice or healthcare setting or in another customer facing service role is advantageous
- No essential qualifications
- Qualification to NVQ Level 2/3 in Customer Services or Health Care or related discipline
- An empathy with and understanding of the challenges facing our community
- The patience to respond to requests from patients who do not have English as a first language
- Basic IT Skills
- Ability to learn quickly
- Ability to work as part of a team
- Flexible approach to working
Job summary
We are looking for as many as 3 new team members (part time) to join our reception team and help us deliver high quality customer service to our patients, both face to face and via the telephone. You will be a key player on the front line for the surgery, talking to patients, finding out their needs and helping them access appropriate medical services, dealing with appointments, prescription requests and administrative tasks in a positive and professional way
You will be part of a friendly and dynamic reception team learning a range of customer service and administration skills with potential to develop to medical secretary work and/or more senior clinical administration roles. Ideally some experience in general practice is preferred however not essential as initial and ongoing training is provided. Its more important we employ the right people and we will offer a comprehensive induction programme
The role(s) are part time initially 20hrs per week with a set shift pattern to be agreed, morning and afternoon shifts are available
Main duties of the job
Our Reception team spends most of the day talking to patients by telephone or face to face. We aim to respond quickly and effectively to all patients who contact us, advising them how to access our appointments system, checking patients in who already have an appointment and managing enquiries for prescriptions, fit notes, letters along with other miscellaneous questions. We will teach you how to sign post effectively and give you an understanding of the local health environment and options open to all our patients for support
You will need basic IT skills (training available) to record or request information and manage our appointments system and task based administration. You will be able to understand our systems and be polite and friendly but firm in administering these
The patients at Bellbrooke Surgery come from a variety of backgrounds, cultures and communities and speak many different languages and you will need patience and empathy to address the challenges this brings
About us
Bellbrooke Surgery is a forward thinking and well regarded local GP Practice working in the heart of Harehills and managing a multi-cultural patient group in an area of high deprivation
The practice operates from modern, purpose built premises with free parking available and a Pharmacy on site. The environment is a pleasant one in which to work
Our reception team is friendly and experienced and managed by one of our Operations Team Leaders who works as part of the team. We have very low staff turnover which reflects well on the individuals, team and practice environment. The reception team is supported by a large team of clinicians and other administrative staff
Our culture ensures that everyone is treated well and treated fairly and the terms and conditions of employment and salaries offered are intended to be competitive and at the higher end of the range for this type of role
The practice are active in the local Primary Care Network with many Network staff also on site to bolster our services. You will have opportunity to engage with this staff team as well and hopefully this will help build your experience.
Date posted
07 April 2025
Pay scheme
Other
Salary
£24,000 a year Pro Rata
Contract
Permanent
Working pattern
Part-time
Reference number
A3928-25-0000
Job locations
Bellbrooke Surgery
Bellbrooke Avenue
Leeds
LS9 6AU
Job descriptionJob description
Job responsibilities
Job Description
JOB TITLE: RECEPTIONIST
REPORTS TO: RECEPTION TEAM LEADER
Job summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job responsibilities:
Administration
To have a thorough knowledge of all practice procedures.
To work in accordance of all written protocols
Filing post in medical records
Fax and photocopy as requested
Reception
Receiving patients consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary
Appointments
Process appointment requests for today future appointments from patients by telephone and in person.
Deal with visits requests
Computer
Registrations of new patients computer data entry and medical records.
Process patients change of address computer data and medical records (have knowledge of practice area.
Process repeat prescription request in accordance with practice guidelines.
Other Tasks
Ensure building security have thorough knowledge of doors/windows/alarm.
Any other tasks allocated by managers
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize and respond to peoples needs for alternative methods of communication
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance and discuss with other team members how policies, standards and guidance will affect own work
Participate in audit as appropriate
Job responsibilities
Job Description
JOB TITLE: RECEPTIONIST
REPORTS TO: RECEPTION TEAM LEADER
Job summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job responsibilities:
Administration
To have a thorough knowledge of all practice procedures.
To work in accordance of all written protocols
Filing post in medical records
Fax and photocopy as requested
Reception
Receiving patients consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary
Appointments
Process appointment requests for today future appointments from patients by telephone and in person.
Deal with visits requests
Computer
Registrations of new patients computer data entry and medical records.
Process patients change of address computer data and medical records (have knowledge of practice area.
Process repeat prescription request in accordance with practice guidelines.
Other Tasks
Ensure building security have thorough knowledge of doors/windows/alarm.
Any other tasks allocated by managers
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize and respond to peoples needs for alternative methods of communication
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance and discuss with other team members how policies, standards and guidance will affect own work
Participate in audit as appropriate
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Knowledge and Skills
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Knowledge and Skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bellbrooke Surgery
Address
Bellbrooke Surgery
Bellbrooke Avenue
Leeds
LS9 6AU
Employer's website
Employer details
Employer name
Bellbrooke Surgery
Address
Bellbrooke Surgery
Bellbrooke Avenue
Leeds
LS9 6AU
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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