• Job Description

  Req#: 790934300
  About the Position: This position is with the Defense Health Agency at the Carl R. Darnall Army Medical Center, at Fort Cavazos, Texas.
  
  This is an open continuous announcement. Multiple vacancies exist and may be filled from this announcement at any of the locations listed. We accept applications on an ongoing basis; qualified applicants will be considered as vacancies become available.
  
  This is a Direct Hire Solicitation
  
  Duties
  
  
  • Enter, manipulate, and/or retrieve information and data from automated systems.
  • Maintain and monitor patient appointment schedules for the clinic manually and/or in automated systems, and coordinate and/or schedules patient appointments with other clinics or specialties.
  • Receive patients and visitors as the initial point of contact, in person or telephonically and monitor/manage the Army Medicine Secure Messaging System (AMSMS) at the clinic level.
  • Provide information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc.
  • Type routine correspondence, progress reports, medical statements, memoranda and statistical reports using various automation systems and programs.
  
  
  Requirements
  
  
  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • A Personnel Security Investigation is required.
  • A pre-placement medical examination may be required.
  • Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
  • Immunization screening may be required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
  • This position may include shift work or rotating shifts (evenings, weekends, and/or holidays).
  • Additional requirements may be determined as positions arise and will be communicated during the hiring process if you are selected.
  
  
  Qualifications
  
  
  Who May Apply: US Citizens
  
  In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
  
  Basic Requirement for Medical Support Assistant (Office Automation):
  
  Specialized Experience: One year of specialized experience which includes receiving patients or visitors and entering, manipulating, or retrieving data from an electronic system. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).
  
  OR
  
  Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.
  
  OR
  
  Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.
  
  Proficiency requirement - Qualified Typist: In addition to meeting the experience and/or education requirements above, applicants for these positions must be able to type 40 words per minute based on a 5 minute sample with three or fewer errors. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years.

• About the company

  The United States Department of Defense is an executive branch department of the federal government charged with coordinating and supervising all agencies and functions of the government directly related to national security and the United States Armed Forces. The DOD is the largest employer in the world, with over 1.3 million active-duty service members as of 2020. More employees include over 826,000 National Guard and reservists from the armed forces, and over 732,000 civilians bringing the total to over 2.8 million employees. Headquartered at the Pentagon in Arlington, Virginia, just outside Washington, D.C., the DoD's stated mission is to provide "the military forces needed to deter war and ensure our nation's security".

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