• Job Description

  Req#: C9387-24-0785?language=en&page=324&sort=publicationDateDesc

  Job summary

  This is an exciting opportunity to join a growing and supportive team, for anyone who would like to build a career in the NHS.

  The post holder will be required to work across all three specialties of GI Surgery, providing support where required. Key tasks will include, scanning, formatting letters, responding to email queries and taking phone calls.

  They will be a key point of contact for queries for patients, relatives, and other professionals, and will be a key part of the team.

  Main duties of the job

  The post holder will have excellent organisational, written and verbal communication skills and be knowledgeable on database management. This job also involves typing of clinical letters including other secretarial and administrative duties. Please see next section for more detail.

  About us

  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.

  UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

  Date posted

  27 March 2024

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £22,816 to £24,336 a year pa pro rata

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time

  Reference number

  387-S-6075-NG

  Job locations

  Bristol Royal Infirmary

  Upper Maudlin Street

  Bristol

  BS2 8HW

  
  

  Job description

  Job responsibilities

  For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

  Job description

  Job responsibilities

  For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

  Person Specification

  Qualifications and Training

  Essential

  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
  • Business and Administration Level 3 NVQ or equivalent experience
  • Qualified in word processing or audio typing (or equivalent)

  Knowledge and Experience

  Essential

  • Experience of dealing with the public, both on the telephone and in person

  Desirable

  • Understanding of medical terminology
  • Previous NHS experience
  • Clerical / administrative experience

  Skills and Abilities

  Essential

  • Effective and polite manner when dealing with people, both face to face and on the phone
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
  • Ability to work effectively in a busy team, adjust to change and motivate others
  • Ability to work on your own, using your own initiative, if required
  • Confidence to handle difficult conversations with patients, relatives and carers
  • Ability to adapt to use new computer packages and programmes
  • Effective organisational skills
  • Good IT skills including Microsoft packages and database management
  • Attention to detail

  Aptitudes

  Essential

  • Respecting Everyone
  • Embracing change
  • Recognising Success
  • Working Together

  Person Specification

  Qualifications and Training

  Essential

  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
  • Business and Administration Level 3 NVQ or equivalent experience
  • Qualified in word processing or audio typing (or equivalent)

  Knowledge and Experience

  Essential

  • Experience of dealing with the public, both on the telephone and in person

  Desirable

  • Understanding of medical terminology
  • Previous NHS experience
  • Clerical / administrative experience

  Skills and Abilities

  Essential

  • Effective and polite manner when dealing with people, both face to face and on the phone
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
  • Ability to work effectively in a busy team, adjust to change and motivate others
  • Ability to work on your own, using your own initiative, if required
  • Confidence to handle difficult conversations with patients, relatives and carers
  • Ability to adapt to use new computer packages and programmes
  • Effective organisational skills
  • Good IT skills including Microsoft packages and database management
  • Attention to detail

  Aptitudes

  Essential

  • Respecting Everyone
  • Embracing change
  • Recognising Success
  • Working Together

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

  Address

  Bristol Royal Infirmary

  Upper Maudlin Street

  Bristol

  BS2 8HW

  
  

  Employer's website

  https://www.uhbw.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

  Address

  Bristol Royal Infirmary

  Upper Maudlin Street

  Bristol

  BS2 8HW

  
  

  Employer's website

  https://www.uhbw.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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