Humana
Medicare Call Center Rep - PUERTO RICO
5 days agoWhat's your preference?
Job Description
- Req#: R-395017
Employer Industry: Healthcare Insurance Services
Why consider this job opportunity:
- Salary up to $37,100 per year
- Competitive benefits including medical, dental, vision, 401(k), and paid time off
- Opportunity for career advancement within the organization
- Work remotely with the flexibility of a home office setup
- Comprehensive training provided to ensure success in the role
- Supportive and collaborative work environment focused on employee well-being
What to Expect (Job Responsibilities):
- Handle 40+ inbound calls daily from Medicare members in a fast-paced call center environment
- Record details of inquiries, comments, or complaints, and take appropriate action
- Escalate unresolved customer grievances and interpret area/department policies
- Work within defined parameters to meet work expectations and quality standards
- Follow standard policies/practices while exercising independent discretion as needed
What is Required (Qualifications):
- Must currently reside in Puerto Rico
- Minimum of 2 years of customer service experience
- Demonstrated ability to provide strong customer service and attention to detail
- Experience managing multiple priorities and using multiple computer applications simultaneously
- Proficiency with Microsoft Office applications, particularly Outlook and Teams
How to Stand Out (Preferred Qualifications):
- Associate or Bachelor’s degree
- Previous inbound call center or related customer service experience
- Prior experience in the healthcare industry
#HealthcareInsurance #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Humana looks at every facet of your life and works with you to create a path to health that fits your unique needs
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