COUNTRY Financial - Corporate
Member Development Representative 2 - IAA Credit Union - (Job Number: 240106)
This job is now closed
Job Description
- Req#: 172622
- Provides service and information in a pleasant, professional, and efficient manner.
- Researches and solves member questions, problems, and complaints concerning credit union accounts.
- Cross-sells IAACU products and services to incoming callers to meet individual, departmental and organizational goals.
- Accurately and efficiently processes financial transactions (e.g., account transfers, loan and credit card payments).
- Serves as primary contact for IAACU to assist members with all e-commerce requests/transactions through the Service Center.
- Cross-trained to provide assistance and backup to Plastic Card Department.
- Assists in processing consumer loan applications by phone and providing follow-up outbound product calls and rate quotes as assigned.
- Maintains current, comprehensive knowledge of credit union products and services and Service Center policies, procedures and regulations.
- May assist with marketing campaigns, as assigned.
- Previous customer service background.
- Previous experience in banking or finance.
- Familiarity with common office systems (i.e Word, Microsoft Outlook, Excel, etc.).
- Excellent communication skills both written and oral.
- This is an intermediate level support role, which typically requires 1+ years of relevant experience.
!*!Assists IAACU members by phone, chat and email with all products and services provided at the credit union.
This position is based out of our corporate office in Bloomington, IL five days per week.
How does a Member Development Representative make an impact?
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Why work with us?
We planted our roots in 1916 and are one of the largest Farm Bureau organizations in the United States. We are a voice for Illinois farmers, farm families, and anyone involved in food and agriculture. That covers a lot of ground. We represent our members in local communities, Springfield, IL and Washington D.C. When you become a part of Illinois Farm Bureau, you become part of something that touches the lives of people every day. You truly make a difference.
You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match, parental leave, paid time off, paid company holidays and time off to volunteer. Please click here to learn more about Illinois Farm Bureau and the many benefits we offer our employees.
Illinois Farm Bureau is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.
Come join our team at Illinois Farm Bureau today!
About the company
COUNTRY Financial is a group of US insurance and financial services companies with customers in 19 states.
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