Remote Jobs
Member Experience Specialist (Remote)
6 days agoWhat's your preference?
Job Description
- Req#: 4590384005
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $24 per hour
- Opportunity for performance bonuses and possible equity grants
- Comprehensive benefits package, including medical, dental, and vision insurance with 100% premium coverage for employees
- Generous paid time off and loan repayment support
- Supportive remote work environment with comprehensive training provided
- Chance to make a meaningful impact on healthcare access for rural communities
What to Expect (Job Responsibilities):
- Answer inbound calls, emails, and texts from members, efficiently resolving concerns or requests
- Assist members with medical records requests, billing inquiries, and appointment scheduling
- Act as a liaison between members and internal teams to ensure seamless support and continuity of care
- Conduct outbound calls to assess members' needs and determine how to assist them
- Document member interactions accurately to keep information accessible for the team
What is Required (Qualifications):
- 2+ years of experience in customer service, healthcare support, or a related field
- Strong communication and interpersonal skills to build rapport with diverse members
- Empathy and a commitment to improving health and wellbeing for rural populations
- Ability to utilize digital tools, including contact center tools and healthcare software
- Strong problem-solving skills with a proactive approach to addressing member concerns
How to Stand Out (Preferred Qualifications):
- Experience with Medicare Advantage or healthcare services is a plus
#HealthcareServices #MemberExperience #RuralHealth #CustomerService #CareerOpportunity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.