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Member Loyalty Specialist - Remote, Hybrid, & HQ Options
6 days agoWhat's your preference?
Job Description
- Req#: MEMBE001827
Employer Industry: Customer Service and Membership Engagement
Why consider this job opportunity:
- Starting hourly wage of $18.50 per hour plus commission
- 23 Days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
- Flexible workplace options including Headquarters, Remote Work-from-Home, and Hybrid/In Office
- Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
- Complimentary USCCA Elite Membership & Store Discounts
What to Expect (Job Responsibilities):
- Engage with members for past due payments through outbound sales calls
- Renew memberships that are nearing expiration
- Conduct meaningful conversations with members to understand their needs
- Follow up with customers as promised and fulfill their needs
- Maintain strong relationships with members through assessments and solutions
What is Required (Qualifications):
- High School diploma or equivalent required; Associate's degree or higher preferred
- Prior experience in an Outbound Sales/Customer Engagement role is a plus
- Excellent organizational and time management skills
- Strong interpersonal skills with the ability to establish rapport quickly
- Required to pass and maintain Producer Property and Casualty License; paid training is provided
How to Stand Out (Preferred Qualifications):
- Demonstrated ability to employ patience, empathy, and strong listening skills
- Passion for delighting customers through effective communication
- Relentless follow-through and ability to prioritize multiple tasks
- Experience in customer service or sales environments
#CustomerService #MembershipEngagement #SalesOpportunities #FlexibleWork #CareerGrowth
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