• Job Description

  Req#: 2937
  
  
  
  
  
  
  
  Please apply online using a laptop or desktop computer.
  POSITION SUMMARY:
  The Member Recruitment Coordinator (MRC) is a public-facing member of NMDP. This position educates, engages, and inspires the public for their support and participation support and participate in the mission through presentations, awareness events, celebrations, and the execution of registry recruitment events’, building and sustaining relationships and driving committed individuals to join the NMDP registry. Key target audiences for MRCs are:
  • Colleges, universities, and technical or vocational schools
  • Community-based organizations and coalitions
  • Corporations
  • Service sectors (such as police and fire academies and units)
  The specific focus is on increasing the diversity of the national registry through engagement and education of ethnically diverse communities.
  This position delivers excellent customer service by planning and coordinating registry awareness, education, and commitment activities to align with the sponsor’s vision and meet organizational goals and targets. Collaboration with internal partners, such as marketing, volunteer services, and the NMDP Foundation, as well as external partners, such as the network, is essential for maximizing the mission's reach. Maintaining ongoing knowledge of HLA and blood stem cell transplantation is also necessary in this position, as it enables the education and influence of target audiences.
  This role will work collaboratively with a regional team to accomplish monthly, quarterly, and annual registry enrollment goals. This is a remote position in New York (US). #LI-Remote
  Check out our video Saving Lives: It’s the Best Job Ever
  ACCOUNTABILITIES:
  Community & Activity Leadership:
  • Establishes, builds, and maintains relationships within ethnically diverse communities, such as community leaders, community-based organizations, media, businesses, and local points of contact, with which to plan and coordinate community engagement and recruitment efforts. Serves as liaison between the NMDP and the community. Responds to leads and referrals promptly with the assistance of internal partners.
  • Effectively communicates through public speaking and written communication to expand the NMDP mission within the local community to increase participation in new, diverse registry members, volunteering, and philanthropic giving.
  • Proactively seeks to identify and recommend innovative community engagement and registry recruitment practices and provide timely feedback to account managers and marketing leaders.
  • Collaborates with account managers and marketing to create an engagement and recruitment strategy plan for each fiscal year to ensure the achievement of diverse goals and targets. Collaborates with internal and external network partners as opportunities are presented. Applies market knowledge and evaluates community, government, and other demographics to identify potential areas for expansion. Ensures only NMDP-approved materials are used.
  • Plans, organizes, and delivers mission-focused events (both live and digital) to ensure excellent experience for registry members and exceptional customer service to community partners and sponsors. Activates volunteers and sponsors to achieve event targets, including promoting the event and engaging the sponsor network. Professionally, always present oneself. Communicates results and impact, if applicable, to partners and sponsors.
  • Effectively educates prospective volunteer donors about the NMDP’s mission, including but not limited to the donation process and registry member expectations, to ensure new registry members are well-informed and committed to proceeding should they be asked to donate. Respond to potential volunteer donors' questions, concerns, and issues during the engagement process. Successfully implements community engagement, education, and donor recruitment training and procedures.
  • Creates an annual activity plan that includes specific rotations at each target college campus. Meets defined goals and targets, focusing on committed, diverse recruitment platforms. Keeps the leader informed of progress toward plan goals and targets.
  Internal and External Partnership Leadership:
  • Collaborates with account managers and network community engagement partners to ensure the strategic goals and initiatives of NMDP are met.
  • Partners with network Transplant Centers to identify patients and families interested in supporting NMDP through community awareness efforts.
  • Provides support to patient families to assess their needs and refers them to the appropriate NMDP support services. Collaborates with the internal partnership team to support leads.
  • Identifies and shares impactful patient, donor, and related stories with marketing; collaborates to pitch stories to the media.
  • Participates in media events and represents NMDP in media interviews. Communicates all media opportunities to marketing liaisons.
  • Engages in team building and collaborates with other functions in the organization to support donor recruitment, donor availability, and donor experience objectives and programs.
  • Promotes and encourages financial support of the NMDP Foundation.
  Volunteer Management Support:
  • Speaks to community groups to inform the audience of NMDP activities and recruits potential volunteers.
  • Collaborates with account managers to recruit and retain volunteers, including episodic and long-term volunteers. Interviews, screens, trains, and recommends volunteer placement in appropriate programs and activities, as needed. Ensures that volunteers are adequately trained for their tasks.
  • Effectively supervises volunteers throughout the entire engagement process.
  • Complies with requirements to track volunteer data and hours.
  • Supports and participates in volunteer recognition and appreciation activities.
  REQUIRED QUALIFICATIONS:
  Knowledge of:
  • Sales and Marketing
  • Volunteer management
  • Developing in-market strategies and generating leads
  • Planning and executing events.
  Ability to:
  • Navigate college and university systems, including athletics, diverse affinity groups, student government, and Greek life, among others.
  • Network and develop community partnerships among ethnically diverse communities.
  • Effectively use social media.
  • Proactively leverage digital marketing with the donor marketing team to drive recruitment.
  • Demonstrate interaction with and influence others.
  • Demonstrate excellent oral and written communication skills.
  • Demonstrate public speaking and presentation skills.
  • Use practical organizational and time management skills to handle multiple projects.
  • Be self-motivated and goal-driven.
  • Lift to 40 pounds.
  • Proficiently use Microsoft Office software (Outlook, Word, Excel, PowerPoint), Salesforce, and the Internet.
  • Bilingual language skills may be necessary depending on the location of the position.
  • Must have a desire to learn and be willing to travel within the region as needed (30%—60%), work evenings/weekends, and occasionally travel nationally, 3-4 trips per year.
  • Must have a valid driver’s license and reliable transportation.
  Education and Experience:
  • Bachelor’s degree in a related field or equivalent combination of formal education and experience. On evaluation, equivalent experience and education related to the minimum experience requirement may be substituted for the degree.
  • Experience as a marrow or peripheral blood stem cell (PBSC) donor, or a direct connection to the mission, is a plus.
  • Two years of experience in sales, business, or community development, client account management, event planning, and implementation where defined goals or targets are required.
  BENEFITS :
  NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information
  Additional Information
  • Number of Openings: 1
  • Pay Basis: Yearly
  • Schedule: Full-time
  • Driver Policy: Yes
  • Job Family: Customer Experience
  • Career Category: Professional
  • Career Level: 5
  
  
  
  
  
  
  
  
  

• About the company

  The Be The Match Registry is the world's largest hematopoietic cell registry, listing more than 22 million individuals and more than 300,000 cord blood units.

Notice