iQ Credit Union
Member Service Representative I - Member Support
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Job Description
- Req#: 446860
Employer Industry: Credit Union
Why consider this job opportunity:
- Salary up to $24.40 per hour
- Comprehensive healthcare coverage with 100% of premiums paid for employees and their dependent children
- Retirement savings plan with employer matching contributions up to 6%
- Generous paid time off including 11 holidays, vacation, and sick time
- Opportunities for professional growth through tuition reimbursement and student loan repayment matching
- Recognized as one of the top workplaces in the Pacific Northwest
What to Expect (Job Responsibilities):
- Provide exceptional service to members by addressing inquiries and resolving basic problems in a contact center environment
- Educate members on Credit Union products and services to improve their financial wellbeing
- Participate in department meetings to achieve specific goals and share best practices with team members
- Handle member inquiries via phone, live chat, and written communication promptly and efficiently
- Maintain strong regulatory knowledge and comply with relevant government regulations
What is Required (Qualifications):
- High school diploma or GED
- 1 to 12 months of related experience in a customer service role
- Strong knowledge of Credit Union services and selling skills
- Ability to work in a team-oriented environment and promote member loyalty
- Commitment to participating in ongoing coaching and development activities
How to Stand Out (Preferred Qualifications):
- Previous experience in a banking or financial services environment
- Familiarity with government regulations such as the Bank Secrecy Act (BSA) and US Patriot Act
- Experience in cross-selling financial products and services
#CreditUnion #CustomerService #CareerOpportunity #HealthcareBenefits #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
iQ Credit Union serves members throughout southwest Washington and northwest Oregon with solutions that will put you on the road to financial success.
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