Prime Therapeutics
Member Service Specialist Bilingual Spanish - Starting at 18.50 (Training 10AM - 630 PM CT) - Remote
This job is now closed
Job Description
- Req#: R-14541
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Starting salary at $18.50 per hour
- Full-time remote position with all equipment provided
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits including medical, dental, and vision insurance, paid time off, and 401k match
- Highly structured work environment with transferable skills in the healthcare field
- Chance to build customer service skills while making a positive impact on member health
What to Expect (Job Responsibilities):
- Answer incoming calls and emails from members, pharmacies, and doctor’s offices regarding medication and benefits
- Investigate and resolve member inquiries promptly or escalate to the appropriate team member
- Adhere to standard operating procedures and training guidelines specific to HIPAA
- Provide support and assistance to callers to ensure their medication needs are met
- Perform additional duties as assigned to enhance customer service operations
What is Required (Qualifications):
- High School Diploma or GED is required
- Minimum of 1 year of customer service experience
- Must be eligible to work in the United States without the need for a work visa or residency sponsorship
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Strong communication skills with a focus on professionalism and empathy
How to Stand Out (Preferred Qualifications):
- Previous call center experience, particularly in the healthcare industry
- Experience working from home (remote)
- Fluency in Spanish
- Strong PC skills with the ability to navigate multiple software systems simultaneously
- Detail-oriented with the ability to multitask effectively
#HealthcareServices #RemoteWork #CustomerService #CareerGrowth #BilingualSpanish
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
We build relationships. It’s how we make medicine more affordable, help our members be healthier and keep costs down.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,...
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